Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... See more
Company replied
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See what reviewers are saying
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... See more
Company replied
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... See more
Company replied
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sara... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4K reviews
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My salesperson was lovely friendly and…
My salesperson was lovely friendly and helpful. Knowledgeable and not too pushy.
23 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Having staff that listen to what you…
Having staff that listen to what you want and have great product knowledge make for a very happy customer. Chloe was extremely patient whilst we chose our recliners, nothing was too much trouble. Highly recommended
20 June 2026
Reply from DFS Furniture - Shrewsbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Tony was great
Tony one of the managers there took my order and was great. He took time to listen to what I wanted and showed us other sofa's and didn't rush us at all. All the questions were answered and explained fully. Would love you to tell Tony that he did a great job please.
Many thanks Sally
14 June 2026
Reply from DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Welcomed into show room and left to…
Welcomed into show room and left to look around which we like.
The gentlemen that help us was very helpful,delt with us with no problems went threw everything
We left happy customers
18 June 2026
Reply from DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and answered questions fully. They gave me time and space to make my decision but were always on hand if needed.
13 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Cracking customer service ,from Stuart…
Cracking customer service ,from Stuart and Jake in Shrewsbury store wasn’t pressured or pushed ,went through everything with me so I understand everything that I need to . Very pleasant and polite wasn’t rushed into a decision .
14 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Shrewsbury
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Helen at the Shrewsbury store was…
Helen at the Shrewsbury store was incredibly helpful when we were choosing our new sofa. She is very professional and friendly. She knows the products well and we feel like her customer service was exemplary.
11 June 2026
Reply from DFS Furniture - Shrewsbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly professionalism
Welcoming but understanding that we just wanted to browse. Immediate attention when we requested help. Derek came to assist us. Knowledgeable about the sofa. Patient with me, I'm 76yr old Stroke survivor! Another assistant came and checked all details. Very pleasant experience.
8 June 2026
Reply from DFS Furniture - Shrewsbury
Hello Maureen,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Derek.
Kind regards,
Lia
DFS Customer Support
Ella was amazing extremely efficient…
Ella was amazing extremely efficient and made our purchase very easy very very happy customers
9 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Well looked after by all
10 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Ella was patient
Ella was patient, knowledgable and very helpful. She explained everything in great detail and nothing was too much trouble.
9 June 2026
Reply from DFS Furniture - Shrewsbury
Hello Stephen,
Thanks for your lovely feedback, we’re glad to hear Ella met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sofa purchase
The young lady named Ella who assisted me was delightful. She was very knowledgeable, helpful and pleasant. She didn't make me feel under pressure to buy which is why I was happy to make my purchase with her.
8 June 2026
Reply from DFS Furniture - Shrewsbury
Hello Jan,
Thanks for your lovely feedback, we’re glad to hear Ella met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Ellie (or Ella) was really informative
Ellie (or Ella) was really informative, friendly and approachable. Thank you :)
1 June 2026
Reply from DFS Furniture - Shrewsbury
Hello Megan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service, products and prices
Great service. Glad I went to the store. I’d have ordered the wrong sofa if I had not have seeen it
5 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful in giving insights
Very helpful in giving insights. Good customer service and easy to reach.
19 April 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Service was great
7 June 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic Service
We were met by Graeme as we entered the store who gave us the freedom to roam around on our own but was always on hand to answer any questions we had.
There is lots more choice than I thought at the Shrewsbury branch and we saw a settee we liked straight away and the process to ordering it was nice and simple and not a very long wait for it to be delivered. All of our questions answered and properly explained we walked away happy just looking forward to having it in our living room now.
3 June 2026
Reply from DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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