Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... See more
Company replied
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See what reviewers are saying
Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... See more
Company replied
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... See more
Company replied
Very efficient and informative sales person,explained everything we asked, Would recommend to anyone. Oh and had a cappuccino as well.Thank you John.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Buying sofas
Liked what we saw, helpful sales person. Paid in full and will be delivered soon.
31 May 2026
Reply from DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Helpful salesperson
28 May 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
No hard sell - brilliant service
Ella at the Shrewsbury store was really helpful with no hard sell. She created an online basket for us so we didn’t have to travel back to the store once we made the decision on the colour we wanted, this was more convenient for us and greatly appreciated.
30 May 2026
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ella met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff introduced herself and pointed me…
Staff introduced herself and pointed me to the recliner chairs and left us to browse. Asking every now and then asking if we were okay. Explained all the options for paying etc Her name was Ella she was so friendly and helpful
29 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and friendly staff who…
Knowledgeable and friendly staff who were so helpful.
25 May 2026
Reply from DFS Furniture - Shrewsbury
Hello Susan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Chloe was professional and was thorough…
Chloe was professional and was thorough and upfront. She knew all the expected delivery dates and how the fabrics and setup would be carried out. We felt look after and not pestered.
23 May 2026
Reply from DFS Furniture - Shrewsbury
Hello Jamie,
We are really grateful for your kind words and for sharing your experience in our store with Chloe. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
I found the staff very helpful and very…
I found the staff very helpful and very friendly
25 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Jake was very pleasant and helpful
23 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Went in to have a look at a sofa we saw…
Went in to have a look at a sofa we saw online and was met by Helen. She was very helpful and knowledgeable about the sofa we wanted ordered right away she went above and beyond nothing was to much trouble for her if you need a new sofa or any other furniture go see Helen
21 May 2026
Reply from DFS Furniture - Shrewsbury
Hello Craig,
We're really grateful you shared this amazing 5* review. We are glad to hear that NAME helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
A very helpful knowledgeable person who…
A very helpful knowledgeable person who gave all the informatioon we need without pressure
19 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Dorothy,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great customer service From Chole
Chole made the whole experience really great.
Her knowledge of the furniture was extensive, her willingness to assist us as customers was outstanding. Her advice aftercare was really helpful.
Thank you chole
19 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Christina,
Thank you for taking the time to leave us a 5* review. We’re happy that Chloe met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind regards,
Lia
DFS Customer Support
A really helpful young man
18 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Patricia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
A successful visit to DFS Shrewsbury
We visited the Shrewsbury store with no firm intent to buy. However, we saw a suite to our taste, and then met Jon, who professionally helped us to make a purchase. Jon was most helpful, considerate and clear in all his observations, and we appreciated his thoughtful assistance.
18 May 2026
Reply from DFS Furniture - Shrewsbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Outstanding Service from Helen at DFS!
I've just purchased a sofa from DFS at Shrewsbury and had a fantastic experience. Helen, the store assistant, was incredibly helpful, friendly, and knowledgeable. She explained everything clearly and made us feel completely comfortable asking as many questions as we needed.
It’s great to see that dfs has such wonderful staff who genuinely care about their customers. Helen truly went above and beyond—she was an absolute star!
17 May 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Very good went straight in and brought…
Very good went straight in and brought my sofa Very helpful and good service 👍
17 May 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
John was really pleasant and helpful.He…
John was really pleasant and helpful.He explained everything in detail and I was really happy
15 May 2026
Reply from DFS Furniture - Shrewsbury
Good morning Jane,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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