Absolutely amazing, we have been looking around for a sofa for sometime now.. we had seen something online so decided to call into the Preston branch.. Well we couldn’t be happier the young sales gen... See more
Company replied
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See what reviewers are saying
We were looked after by Denzel in the Preston store, he was really helpful and we never felt pushed or rushed. The other staff were also helpful in pointing out similar models that we had seen online,... See more
Company replied
Really relaxed and easy process. Didn't feel "salesy" nothing pushed. Not recieved the couch yet but selection and sale was an smooth process. Grant was particularly nice and took the time to sit and... See more
Company replied
We were allowed to wander freely throughout the store until we reached the point where we had decided. At that point we found a member of staff who was excellent in the way in the way he dealt with us... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A good shopping experience
From going into the store and coming out it was exceptional service. Not pushy at all. They explained everything clearly and made our purchase straightforward. Would not hesitate to use DFS again, very attentive.
22 July 2026
Reply from DFS Furniture - Preston
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
A great experience
A great experience with the salesman who helped us. He let us know that he was there and left us to browse at our own pace and was not pushy. He was very knowledgeable and extremely helpful.
17 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We where given time to stroll round the…
We where given time to stroll round the store to have a look without being pounced on. We where then approached be Mo. One of the sales advisers. He was very polite helpful and informative. He was happy to indulge us going back and forth from one to another sofas. He gave us good advise and information about both. He went to get a measure to help us with sizes. We felt comfortable and relaxed .. Great shopping experience.
21 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We were welcomed and your Preston store…
We were welcomed and your Preston store by Denzel . Who actually ran over to open the doors for us . Which was a nice touch . Very pleasant employee. We didn’t feel hassled or rushed . Once we found sofa we wanted we called Denzel back who was only to thrilled to help . Order placed and delivery on 12 weeks
20 July 2026
Reply from DFS Furniture - Preston
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great customer experience
Denzel was an absolute pleasure to deal with when helping us purchase our new sofa. He was extremely knowledgeable, helpful, and made the whole experience enjoyable and stress-free. His friendly approach and excellent customer service made a real difference, and we couldn’t be happier with the experience.
19 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Sarah was the best
Sarah was really great and knowledgable. She understood what we wanted and provided excellent service
18 July 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Daniel was very helpful with sorting my…
Daniel was very helpful with sorting my order for me, would recommend DFS
16 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
Greg in the Preston store was super…
Greg in the Preston store was super knowledgeable & helpful… he made our shopping experience easy & straightforward
12 July 2026
Reply from DFS Furniture - Preston
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Ibi was very helpful
Ibi was very helpful. He offered assistance as soon as we entered the store and showed us the sofa’s which most fitted our needs. He left us to look around and wasn’t at all pushy. He was friendly and knowledgeable and helped us reach a final decision
12 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Quick
Quick, simple and easy. The staff leave you alone but help you when needed which is my preference!
12 July 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service would highly…
Excellent customer service would highly recommend
12 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
It took me ages to decide but Jamie was…
It took me ages to decide but Jamie was very patient and gave me time. Excellent service thank you
11 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Kieran explained everything very clearly
11 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Fantastic helpful staff
Fantastic helpful staff, give the man a pay rise, couldn't be anymore helpful 10/10 customer service
11 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
Very professional
Very professional, answered all our questions and were not intrusive whilst we were browsing.
11 July 2026
Reply from DFS Furniture - Preston
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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