Great experience, we have never bought from DFS before and we were really impressed with how helpful staff were. We never felt like we were being pushed into a purchase nor were we rushed when we wasn... See more
Company replied
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Brilliant customer service, the sales people were all laid back- no pressure tactics. All of them were helpful and quick to answer questions and resolve queries. Mo helped us through the process of o... See more
Company replied
Really helpful team in Manager Ian and Salesman Ibi, both did everything possible to help me and I really liked that they weren’t pushy and upselling loads of unnecessary stuff. Second sofa I’ve bough... See more
Company replied
Greg was friendly and helpful. He made some great suggestions for my needs and was very understanding. He made paying super easy and explained everything including interest free payment options and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello Anne,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Brilliant furniture thank zayd
Zayd made us welcome the first time we called first time and we went away and check out are living room, brilliant furniture
25 May 2026
Reply from DFS Furniture - Preston
Hello Richard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service very
Excellent service very
Welcoming and knowledgeable with no pressure
25 May 2026
Reply from DFS Furniture - Preston
Hello Sharon,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Was greeted on arrival at the door
Was greeted on arrival at the door, we was looking around the store and found what we was looking for, asked for more information on the item and the salesman was very professional and very informative and we was very happy with the sale.
23 May 2026
Reply from DFS Furniture - Preston
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Knowledgeable and friendly salesman was…
Knowledgeable and friendly salesman was very helpful
24 May 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very nice staff they ask what I’m after…
Very nice staff they ask what I’m after then give you a bit of space then come back which other shops just harass you the whole time your in there,
Very good prices lovely couches we ordered.
23 May 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I bought a sofa from them and had a…
I bought a sofa from them and had a great experience. The staff were friendly, helpful, and very efficient. Delivery was quick, and the delivery team were professional and sorted everything out without any issues. Very pleased with the service.
16 May 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Good service without being pushy
Good service without being pushy, they didn't jump on us as soon as we walked through the door, we had time to browse without feeling pressured
22 May 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
excellent service the staff were very…
excellent service the staff were very helpful and understood all your requirements. Could not do enough for you. 10 out of 10 .
22 May 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We was server by Lee a very nice friend…
We was server by Lee a very nice friend man. He went above and beyond with our purchase of our new sofas today.
22 May 2026
Reply from DFS Furniture - Preston
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
2 seater sofa
Called in store to purchase a 2 seater sofa, Jamie was very helpful and explained our options in detail. Looking forward to receiving our new sofa at the end of June.
21 May 2026
Reply from DFS Furniture - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
we were dealt with by a gent called…
we were dealt with by a gent called Greg he was very helpful nothing was too much trouble. We had to contact him regards the size of the sofa he gave us his number to make it easier. as i said very helpful.
21 May 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Greg met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff were very informative and helpful.
21 May 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Branch managers was very rude
Branch managers was very rude. At some point he threatened me and insisted me to buy the product.
13 May 2026
Reply from DFS Furniture - Preston
HI Dr Das,
We are really sorry to hear the concerns you have raised this is really disappointing to hear and not the level of service we would expect to provide. Looking into your order we are able to see we have just tried to reach out to discuss this further. Should you need further assistance please do contact us on 0333 99 99 777 to allow us to look into this further for you.
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience at your…
We had a great experience at your showroom in Preston . Greg was very helpful, he showed us to the types of sofas we were looking for,then he gave us space and time to make our decision. Really happy with how he went through everything and explained in detail what we had ordered .
We can’t wait to see our lovely sofa in our house !
Thank you
Mr & Mrs Cook
19 May 2026
Reply from DFS Furniture - Preston
Good morning Katie,
We are really grateful for your kind words and for sharing your experience in our store with Greg. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
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