Great experience as always. With great help from Zayd we chose and bought a sofa that meets all our expectations . I can't wait for it to stand in my living room. Thank you Zayd for your professio... See more
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Both members of the team we spoke with were excellent in their approach to customer service and attention to detail, with making sure we got exactly what we came in for. The service was quick, efficie... See more
Shop was well presented cool and very welcoming no issues whatsoever. The sales team were extremely friendly and most helpful. Thanks so much for superb service. Andrew & Debbie Harwood
Company replied
I hate shops like yours, I think you are all greedy buggers, but the guy who took care of us was friendly and helpful and didn't overdo the sale rubbish that sometimes causes me to walk out of sto... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Denzel was super helpful.
9 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great choice of sofas
Great choice of sofas, found the one I liked online and found in store. Was exactly as we wanted and the gentleman who helped was brilliant, so helpful and knowledgable about the sofa and chairs we were after. Great visit and got the sofa we wanted
9 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great service by Sarah and the team at…
Great service by Sarah and the team at Preston DFS. Helpful and kind. Sarah was friendly and made my purchase easy.
8 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The experience was impecable from start…
The experience was impecable from start to finish. Extremely easy and well explained process.
8 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your 5 star review with us.
Kind regards,
Holly M
DFS Customer Support
The lady who helped us at preston…
The lady who helped us at preston docklands called sarah, was very professional , polite and freindly. A credit to the company.
8 August 2026
Reply from DFS Furniture - Preston
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Denzil was a nice guy and really…
Denzil was a nice guy and really helpful.
Made everything go smoothly.
The only thing when buying the sofa is the cost of the delivery and install. A lot of money, in my opinion.
8 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great experience at every step
Great experience from the time we walked in with friendly greeting and offer of assistance if required but left us to browse until we wanted to ask for further information without feeling pressurised. Superb assistance from Ian and the store manager - and the coffee was delicious too!
8 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Super sales person
Super friendly sales person. Can’t remember his name but 10/10 regards Tony
7 August 2026
Reply from DFS Furniture - Preston
Hello Amanda,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff very helpful and friendly of the…
Staff very helpful and friendly of the purchase of our suite
31 July 2026
Reply from DFS Furniture - Preston
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Brilliant customer service
Brilliant customer service. The staff knew the product and gave great advice on future care of the suite.
7 August 2026
Reply from DFS Furniture - Preston
Hello Erin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Pleasant experience
No pushy sales people competitive pricing and Denzil who was our salesman was very warm and friendly and well informed on product
7 August 2026
Reply from DFS Furniture - Preston
Hello Hanny,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I hate shops like yours
I hate shops like yours, I think you are all greedy buggers, but the guy who took care of us was friendly and helpful and didn't overdo the sale rubbish that sometimes causes me to walk out of stores.
It takes me week to prepare for any big purchases because it's a horrible experience, but I can't sit on the floor all my life so a needed a sofa.
Thanks
31 July 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very good expressions
Very good expressions, peaceful place, warm welcome and very good guidance to our needs .
6 August 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
I only went in for a look round
I only went in for a look round. What I seen was great, so I got talking to one of your staff he sat down and talk he was very good.
6 August 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff friendly and kind
Staff friendly and kind, no question was too much and they were very efficient with information, sale and details about delivery! 100% recommend.
6 August 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Salesman Gregg
Salesman Gregg, was very helpful at the Preston branch very knowledgeable, made buying our new sofa easy.
6 August 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Gregg.
Kind Regards,
Jordan
DFS Customer Support
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