I visited Oldham DFS and it was our First time shopping at DFS. It wasn't just shopping, it was an whole experience start till end. Polite sale representatives that are not trying to sell but actually... See more
Company replied
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See what reviewers are saying
What made my experience great was how smooth and stress free the whole process felt from start to finish. The staff member at DFS was friendly, and knowledgeable without being pushy, which made it e... See more
Company replied
Matthew at the Oldham branch was super helpful, as he always is. Picked our furniture, chose our style and colour with minimum of fuss. Sorted out the paperwork in no time. Great service as usual. Tha... See more
Company replied
Good help from Matt Lea in the store with dimensions then went home to check it would fit before ordering over the phone from home. I emailed Matt for him to ring me, giving my phone number. Mat... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadway, Centre Park, OL2 5HX, Oldham, United Kingdom
- 0333 999 9755
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
It was an excellent experience and…
It was an excellent experience and Rahill who helped us was great in explaining everything and listening to what we needed.
13 June 2026
Excellent customer service from Rehana…
Excellent customer service from Rehana would highly recommend
14 June 2026
Matt was really helpful and…
Matt was really helpful and approachable. He brought a different footstool over so I could look at the sizing of it next to the sofa. Really helpful.
14 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Oldham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent Thank You
14 June 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Oldham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The sofa came damaged quality of…
The sofa came damaged quality of furniture is not good. The staff are very rude I am definitely not going there ever again.
2 March 2026
Reply from DFS Furniture - Oldham
Good Morning Sobbia,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I have taken a look into your order and can see you have spoken to a member of DFS and we have arranged a service visit to resolve the issues highlighted, once again please accept our sincerest apologies.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Top sales man and women very helpful
Top sales man and women very helpful. Top advice and assistance
13 June 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The man I dealt with was very honest
The man I dealt with was very honest, talked me through everything and made sure I was happy with my choices.
He's a credit to the company.👍🏼
11 June 2026
Reply from DFS Furniture - Oldham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Oldham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great sales,quick,nice and easy,talked…
Great sales,quick,nice and easy,talked us through the payment options,very good
3 June 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello Holly,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The lady was brilliant I appreciated…
The lady was brilliant I appreciated the way she explained every little thing in details I have always been a big costumer of dfs and the lady welcomed me with open arms I was so happy when I left she made me and my friend a cappuccino yum yum bless her was fantastic.
9 June 2026
Reply from DFS Furniture - Oldham
Hello Massarut,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Really good and helpful
Really good! Matthew was very helpful while we chose a suite. Very good price. Offered us a cup of coffee while we went through everything. Couldn't decide on colour,so he was very patient..but I've rung twice asking for my receipt for the full amount,via email. Sure they will send out.. .But staff very helpful and no rush to buy. Would definitely recommend DFS Oldham.
8 June 2026
Reply from DFS Furniture - Oldham
Hello Mr Crankshaw,
We're really grateful you shared your amazing 5* review. We are glad that Matthew was a great help and you were provided with refreshments. It is much appreciated for you to take the time out to share your kind words with others.
Kind regards,
Lia
DFS Customer Support
Ian was helpful letting me and my…
Ian was helpful letting me and my husband spend time looking round. We wanted something comfortable. Two recliner chairs and a three piece sofa. Ian helped show us recliner chair with support for your back. Giving us time to decide what we wanted. I think this helped a lot. Not being pressured into buying from the store. We could find him when we were ready.
8 June 2026
Reply from DFS Furniture - Oldham
Hello Christina,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Ian gave you all the information you needed and met all of your expectations.
Kind regards,
Lia
DFS Customer Support
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