Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Very good Joseph was great good customer service Answered all questions gave us lots of information and options friendly throughout
Company replied
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
I recently purchased a sofa with the guidance of Joesph, he was very helpful and knowledgeable which made the purchase easy.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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We were able to take the leather colour…
We were able to take the leather colour samples home to confirm before placing the order. Very helpful assistant.
20 May 2026
Reply from DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Warm and friendly staff who were…
Warm and friendly staff who were knowledgeable and helpful.
Clean and tidy store
20 May 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A good experience at Luton store
The Luton store is well laid out, immaculately clean and welcoming. Staff welcoming, friendly, helpful, not at all intrusive or pushy. Product choice good, prices not the cheapest, but quality seems good.
15 May 2026
Reply from DFS Furniture - Luton
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Fantastic choice of sofas for a very…
Fantastic choice of sofas for a very reasonable price!
9 May 2026
Reply from DFS Furniture - Luton
Good morning Lissy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quality products
15 May 2026
Reply from DFS Furniture - Luton
Good morning Lin,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Definitely Recommended
I would like to say a big thank you to Hanna who advised and helped us choose the right sofa's. Amazing customer service!
11 May 2026
Reply from DFS Furniture - Luton
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very good experience we are very…
Very good experience we are very satisfied very good service
12 May 2026
Reply from DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were great and very helpful…
The staff were great and very helpful and attentive and professional.
Henna and the manager made us feel at ease and helped us throughout the process of finalising our sofa order
11 May 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
10 May 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Well my Mum has very specific needs in…
Well my Mum has very specific needs in light of her poor health. I think we found the absolute best sofa tailored to her needs. The Gentleman that served us was very patient as we did not settle on a sofa until we had tried many. Very polite and professional.
10 May 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful staff
9 May 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
gentleman who helped answered every…
gentleman who helped answered every question and was excellent. he sealed the sale
4 May 2026
Reply from DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Good customer service
The staff named (Anam) has been professional in dealing with customer and im satisfied.
5 May 2026
Reply from DFS Furniture - Luton
Good afternoon Kazeem,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Warm welcome no pestered could browse…
Warm welcome no pestered could browse with out hasle. Jo who dealt with our order was very professional and helpful
4 May 2026
Reply from DFS Furniture - Luton
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We were not pestered by staff until we…
We were not pestered by staff until we contacted them and then they were very helpful
3 May 2026
Reply from DFS Furniture - Luton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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