DFS Furniture - Leicester Reviews 

6,702
TrustScore 5 out of 5

4.9

Everard Way, Fosse Park South, LE19 1UT Enderby, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As soon as we walked in, we liked the selection that was available for every budget. The gentleman that helped us look at what was available for our requests was very helpful.He knew the products... See more

Rated 5 out of 5 stars

Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... See more

Company replied

Rated 5 out of 5 stars

Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... See more

Company replied

Rated 5 out of 5 stars

Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom

  • 0333 999 9781

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,702)

100,800 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

service was not at all pushy Blase was…

service was not at all pushy Blase was willingto listen and advise customer service was great would happily recomend

26 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Hamden Sofa

Great customer service from the lady who dealt with our enquiry, not pushy, was very helpful and informative and made the whole experience stress free. Credit to her store

26 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing laying that helped us today

Amazing laying that helped us today, she let us try different ways on the sofas and was very patient with us and guided us through the whole sale and explained everything to us and broke it all down

26 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Really helpful staff and approachable.

Really helpful staff and approachable. We’ve been looking for sofas for a while now, saw a number we liked in DFS and we came back that day and made the purchase!

25 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Done and dusted within 30 minutes.

Done and dusted within 30 minutes.
The gentleman that helped me was brilliant answered all my questions. So far I am very happy

23 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Thanks very much for your help today

24 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great staff

Great staff, very friendly and helpful. Coffee offered which was a great touch.
We had Sonia as a sales rep. And I couldn't have asked for anyone better. Her chat and humor was brilliant felt relaxed..

24 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Sonia met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 4 out of 5 stars

Great staff and very professional.

The staff were professional and friendly in their approach. I am still waiting for the sofa to be delivered. So far, its been a pleasant experience.

23 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, not too pushy guided me through the purchase process easily
Showed me several options

21 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello Jayne,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Totally satisfied with our experience

Our experience, walked into the store and made very welcome from the start . We had some idea what we wanted knowing we had choices of other outlets around DFS . We also knew we were looking at potentially five settees, at this point nobody knew of this simply we were looking at settees. It wasn’t long before myself and my wife had full confidence in the salesman. After picking two settees for our kitchen diner we took extra time to place an order for three more . Never once did the salesman force any issues generally incredibly helpful throughout our experience.

19 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Blaze was super helpful and patient…

Blaze was super helpful and patient while our toddler made the process infinitely more difficult than it needed to be.

19 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience at DFS…

We had a fantastic experience at DFS today thanks to Ben and Blaise. They were both incredibly friendly, knowledgeable, and patient throughout the whole process of choosing our new sofa. They took the time to answer all of our questions, offered helpful advice without being pushy, and made the experience enjoyable from start to finish.

Their excellent customer service made what could have been a difficult decision so much easier. We’re absolutely delighted with our purchase and really appreciate all of their help. Ben and Blaise are a real credit to the DFS team. Thank you both!

19 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Vey good service no messing in and out…

Vey good service no messing in and out very quick

19 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

The salesman was helpful and answered…

The salesman was helpful and answered all our questions that we asked and explained us in details and what is best for us

12 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was well explained

18 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

No real pressure at all. Honest helpful staff.

Both me and partner knew what we wanted from DFS when we went to visit. Big shout out to Blaze. She helped us make our decision as we were little unsure to start. No pressure tactics, just friendly honest advice. She was very carm and professional throughout. Had lovely rapour with us and really helped us get the order we wanted. Nothing was too much trouble for her and she is a credit to the store.

18 July 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look