DFS Furniture - Leicester Reviews 

Perfect service from when we walked in to when we left.

Great customer experience. No pushy sales staff. Helpful staff.

Sahil was incredibly helpful and provided excellent customer service. He gave us all the necessary product information and made the whole process much easier. With so many options, Sahil’s knowledge and expertise really simplified things.

Hitesh made the experience smooth and easy. Amazing help and patience with us. Top service.

Deesha was amazing, she guided us with our purchase, making us feel at home while we decided on a sofa model. She explained what we needed to know for finance, sofa care and other options really well. We would really recommend buying from DFS again and being served by your staff at the Foss Park branch.

Beth at DFS Fosse Park is really a credit to the business. So friendly and caring, especially as it was my first time placing an order with DFS. She deserves lots of recognition for her hard work.

The salesman was excellent He made the whole experience very pleasant All my questions were answered and the controls and options were explained very simple At no point did I feel pressured to buy.

Great experience in store, lots of help and advice and our sales rep Hits was brilliant.

Lovely customer service really happy.

Dfs sofas are great quality! This is our second time purchasing sofas and we are always impressed! Hitesh at fosse park Leicester offered exceptional service from the moment we walked into the store. He provided us with helpful information and advice and the financial information was explained to us thoroughly. We highly recommend dfs!

Very nice staff and good customer service

This is an absolutely fantastic and caring customer service experience, delivered efficiently. The professional staff genuinely strives to help and support with understanding and kindness.

Very helpful

Very helpful assistant who even got drinks for us while we chatted amongst ourselves.

The gentleman was very polite no pushy explained everything what we was ordering went though designs colours extras he has been one of our best sales man we have delt with in some time thank you

When I go there to find a sofa for my house. We have got problem regarding space. The assistant is very friendly and supportive. He introduced several options fit for us. We decided which one best and we made the decision. We just went to there to see furniture. We haven't decided to buy the same day. But finally we made a decision to by because of the correct guidance by the assistant. It's really amazing.

Walked in was greeted by a very welcoming salesman, I told him my requirements, he then directed me to sofa’s within them, he was able to tell me about each sofa, give me the measurements and answer any questions I had
I was made a cup of tea
I made my choice, my expectations for delivery were managed
Overall a friendly seamless experience

We purchased a sofa from DFS after traveling from my city around 30 miles away to their Leicester store, to get the right one.
6 weeks of waiting, the first delivery failed. I was told by phone that the delivery team wasn’t properly trained. After this, customer services told me to go to the Leicester store again to find a solution. We made the trip once more, but staff were more focused on asking who told us to come than actually helping. Despite explaining that the delivery notes were wrong both arms had already been removed and that we were even considering removing our living room window for access, we were ignored. A third delivery attempt was arranged without our input, and this time, the sofa was dirty and the arm was broken. What is even more frustrating is that we’ve been given conflicting information some staff say a 20% fee charge for not fitting , others say 30% for something damaged. We feel this is unjust since there was 2 pieces and insurance on the purchase but they rather cancel the whole order and say it does not fit. We relied on DFS’s advice, spent time traveling, and now they expect us to pay a large cancellation fee for a damaged sofa . I urge others to be cautious do not trust their advice blindly; check everything yourself before purchase, as DFS will shift the responsibility to you.
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