The sales person was very informative and helpful as i was considering two different sofa styles. The dimensions and type of fabric were important for me to understand and he helped me compare the... See more
Company replied
Location
Switch locationNorthfield Avenue, Belgrave Retail Park, NN16 9TS Kettering, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A no-pressure purchase with the salesman making sure we ended up with the right product for us while discussing all the various options open to us. We were warmly greeted and given plenty of time to b... See more
Company replied
Very friendly with excellent technical knowledge of products. also offered us coffee while we were browsing around. No pressurised sales pitch to buy now. Clean, and well organised store with a... See more
Company replied
Nigel was very informative, explained thoroughly how the mechanics worked on what we were purchasing. Nigel was plesant and friendly nothing was too much trouble. We were explained all options from so... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, United Kingdom
- 0333 999 9840
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy freindly and informative salesman…
Happy freindly and informative salesman . No pressure to purchase and explained our options clearly .VG
13 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic, informative sales person
The sales person was very informative and helpful as i was considering two different sofa styles. The dimensions and type of fabric were important for me to understand and he helped me compare the two.
The sales person explained everything in detail to me, including the different option and info about the finance and delivery.
He made the whole experience stress free and I left the store excited for the delivery.
11 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fabulous service from Lucy at Kettering…
Fabulous service from Lucy at Kettering Branch..Very professional lady, very relaxed experience and would definitely recommend her to anyone..
11 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Thanks Reece!
Reece was lovely- very friendly and informed us of all our options. Made the process very easy and we didn't feel pressured at any time. Great service
11 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Friendly and professional service from…
Friendly and professional service from Kettering store- Nigel
11 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lucy is incredible
Lucy is incredible! She was really professional, listened to our needs, no hard selling. Just gentle guidance about what is right for us.
4 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff at Kettering DFS made our…
The staff at Kettering DFS made our purchasing experience a real pleasure - No pushy sales staff, excellent advise and customer service when required.
10 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and polite service
10 October 2026
Reply from DFS Furniture - Kettering
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Straight forward service
Easy, no pressure service.
Everything we needed to know was explained clearly and all questions we had were answered to our satisfaction.
10 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Nice helpful staff
Very pleasant and helpful staff ,surprised by wide range of stock
Shop very well laid out,also light and bright, so pleasant to browse
8 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The salesman Reece was so helpful…
The salesman Reece was so helpful helped me with measurements i required and purchase exactly what i needed
He made the while experience very easy and reassuring
5 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Shop staff very helpful
Shop staff very helpful, good experience in kettering store will recommend to my family and friends, many thanks
6 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Loving the no pressure sales approach
The guy that helped us was approachable, friendly and honest. Exactly what is needed.
5 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The Sales man- Nigel was very good-…
The Sales man- Nigel was very good- answered all our questions- knew alot about the item we were buying so he shared info that we needed to have to understand the item.
4 October 2026
Reply from DFS Furniture - Kettering
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Nigel in the Kettering branch was…
Nigel in the Kettering branch was extremely helpful he answered every question we had and made the purchase easy.
4 October 2026
Reply from DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kettering
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Polite and professional service from…
Polite and professional service from Nigel today
4 October 2026
Reply from DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.