DFS Furniture - Grantham Reviews 

Given 1* as not able to give zero. We recently bought 2 new electric recliners from DFS , we have bought from DFS in the past and things have been good.
Unfortunately this time is not so good , within a few days of delivery we had wrinkles on the seats after just a few hours of sitting on them.
DFS came out twice but said it’s what they call puddling and we need to redress the seats after sitting on them.
On all the furniture we have bought over the years we have never had to do this and had never heard of it. So as far as they are concerned there is no fault.
We now have 2 new settees that cost £2500 they look 10 years old.
I think , can’t prove it but engineers never denied it that the furniture is now made in China , not that they advertise this.
I m now going to seek legal advice but just wanted to make people aware that what they think they are buying is not very good quality and is actually rubbish and there so called 10 year guarantee , is about as much use as an ashtray on a motor bike.
My advise is don’t buy from DFS.
Unable to attach pictures unfortunately.

Good honest service and product knowledge

The assistant, so helpful

Well organised pleasant guy

Andrew was great. Gave us space to make a decision and then very thorough and friendly over advice and payment options.

Very pleased with this store, we were able to take leather samples home to match our decor, Dan was very patient and explained all our options and offers to us.

Dan at the Grantham DFS was very good, friendly, polite, and made you feel very welcome. Great at explaining all about the sofa's, warranty etc. would recommend him if you are thinking of buying from DFS.

Very good assistant Sammy with excellent product knowledge, pleasant and helpful.
However, the designs we wanted to see (Zella Torren) were not in the store (online only). How can you judge a sofa without actually sitting on it?

Very efficient, friendly and informative help from Demi and particularly Paige. Looking forward to getting our new sofa and chair in the next few weeks. Everything explained clearly and options given. Inspired trust and confidence that we had made the right decision.

Friendly staff answered all the questions I had and very helpful
Highly recommend

Staff very helpful and sorted everything out even when I changed my mind the next day.

Great service lovely lady explained everything you need to know. Saw the same person 4 years ago excellent

I think her name was sammy at grantham store brilliant service and understanding our needs and makes a nice experience when I went in with my kids and she included them too

Very helpful sales person. We did not feel pressured. He (sorry done know his name) answered all my questions. Thank you

Buying our sofa was Easy and smooth nothing was to much trouble
Just a shame we have to wait 8 weeks for our sofa and chair

Very helpful and friendly. Left me to browse first but a lovely hello was said on entry they were with me straight away when I needed advice. Nothing was too much trouble to find out.

Sam who dealt with us was very professional and explained everything in detail.
Her customer service was outstanding.
She is a real credit to DFS.

Very relaxed and never felt under pressure to make the purchase. Andrew was very helpful and very knowledgeable.

It was a good experience at Grantham showroom. Page answered my questions and was very helpful, not pushy at all and explained all the options that were available which helped me make the best choice. Thank you Page

1. Greeted once in Store by Andrew.
2.Asking was I was Looking for.
3.The item I was looking for was not in store but he looked on line, found it and went into great detail all that was available in that range. definitely went the extra mile to help
Excellent experience. overall.