Great experience! Came in to order the orka sofa & Dan was amazing at explaining everything thoroughly! Would recommend going into store to order so they can answer any questions you might have!
Company replied
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See what reviewers are saying
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... See more
Company replied
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
Company replied
We were welcomed when we arrived and shown to the area we needed. Once we decided on the suite we wanted the lady explained everything we needed to know about buying, looking after it, the warranty,gu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Dan was very helpful from the outset
Dan was very helpful from the outset. Answered all our questions, advised accordingly, very friendly, knowledge and professional.
13 July 2026
Reply from DFS Furniture - Grantham
Hello Lindsey,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience!
Great experience! Came in to order the orka sofa & Dan was amazing at explaining everything thoroughly! Would recommend going into store to order so they can answer any questions you might have!
14 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I had a very pleasant experience at…
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my daughter, which I truly appreciated. Thank you for your excellent customer service!
12 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Such a polite and helpful young lady
Such a polite and helpful young lady. Very knowledgeable and talk through all the pro and cons of extras that we took then all
11 July 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Helpful knowledgeable staff not pushy
9 July 2026
Reply from DFS Furniture - Grantham
Hello Irene,
Thank you so much for taking the time to give us an amazing review and to share your experience with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very good very good
4 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello Louise,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Efficient service
Being disabled, I didn't want to spend forever looking and constantly badgerd by staff. My experience was quick and efficient. In and out within 30 with new sofas.
Great staff (Grantham)
1 July 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good Customer Care
Good Customer Care
Sammy at the Grantham branch was very thorough with all the details we required and was very imformative. She had a very polite nature. Great customer care.
28 June 2026
Reply from DFS Furniture - Grantham
Hello Andy,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The salesman
The salesman, Andrew was very professional. He covered every issue connected with buying a suite, ensuring the purchase was right for me. Excellent customer service
25 June 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
First class service from Chloe…
First class service from Chloe explained everything with ease
18 June 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Feedback
The ladie who served us was really helpful&informative. Very approachable and easy to speak with. Very professional and made our shopping experience enjoyable!!
21 June 2026
Reply from DFS Furniture - Grantham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
My order was expertly handled by Chloe
My order was expertly handled by Chloe. She was knowledgeable, helpful and guided me through the process with ease and some humour!
Thank you, Chloe.
19 June 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very knowledgeable staff
Sammi was really helpful. Very precise in giving us the information. Very friendly and knowledgeable.
17 June 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
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