The showroom was very nice and welcoming, the staff gave use time to browse without being pushy. When our decision was made the sales person explained everything very clearly, and answered all our... See more
Company replied
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On entering the store, a lovely young store assistant called Paige approached my wife and I and asked if we needed any assistance. We said yes please. She gave us all the information about a sofa we... See more
Company replied
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
Company replied
The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
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Nice lad to deal with explained…
Nice lad to deal with explained everything properly and wasn’t a pushy sale man
Great experience and well done dfs for employing polite staff at the Grantham branch
14 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Lovely sofas and was asked if need help…
Lovely sofas and was asked if need help as come in door and informed us of where items wanted was in shop and given time to look on our own before helping me with sale
10 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Having been into the Grantham store…
Having been into the Grantham store last week I dealt with Chloe, who is an absolutely great example of someone that you would want to represent your company. Despite that fact that I’m a complete nuisance , her patience and customer service was outstanding. I returned today having made a decision ,and once again spent great deal of time to make sure I was completely happy. A great example of why we need retail sites and not faceless internet sales
9 May 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Whole experience with purchasing a new…
Whole experience with purchasing a new suite was excellent.
9 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good experience
The experience was good. The staff were helpful. Andy our salesman was excellent.
The situation about vat free riser recliner chairs was a mess, with company policy not being clearly known.
27 April 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you for sharing your review. We’re glad to hear you enjoyed your experience with us in store and we are very sorry to hear of your experience with the riser recliner. We will ensure this is fed back to the relevant team. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
Good afternoon Sheila,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Professional yet friendly buying process
Visited showroom 3 times trying to make a decision and each time met with friendly professional service but non obtrusive.
Today I visited again determined to make a decision. Andrew helped me and made ordering process simple and stress free despite my indecisivness!
4 May 2026
Reply from DFS Furniture - Grantham
Good afternoon Elaine,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good afternoon Kev,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Exceptionally helpful service!
Exceptionally helpful service from Andrew at the Grantham store; no pressure, no upsell, no rush to decide, very knowledgeable, I can't fault the experience. The sofas look great, very comfy, nice fabric choices. Definitely recommend.
4 May 2026
Reply from DFS Furniture - Grantham
Good afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good afternoon John,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
We had an excellent first experience…
We had an excellent first experience with the Grantham Branch of DFS. Our sales persons Sammi was very open and friendly and efficient.
3 May 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
Great selection of furniture and options to suit our home. Excellent and friendly service!
3 May 2026
Reply from DFS Furniture - Grantham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
No pressure sales
Great selection to choose from
No pressure sales
The sales lady we dealt with Demi, was very knowledgeable and professional
3 May 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Demi met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
No direct pressure to buy
No direct pressure to buy, comprehensive information, polite and friendly staff.
30 April 2026
Reply from DFS Furniture - Grantham
Good afternoon Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
A pleasant & smooth purchase
A very friendly, informative & personalised and experience. Demi was knowledgable and friendly. Attentive & gave us all the time we needed.
27 April 2026
Reply from DFS Furniture - Grantham
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Professional, warm and patient.
Warm, no hassle approach and we're able to approach for assistance when we were ready.
Demi in sales went above and beyond, giving us full clarity from the brands, options, different ideas of what she thought we might like. Helped us with understanding our payment options what kind of insurance we could take. She made sure we were not rushed and that we were 100% set on the right sofa. Nothing but a pleasure from start to finish.
26 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sammy was lovely and really helpful…
Sammy was lovely and really helpful when buying our sofa.
26 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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