John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... See more
Company replied
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See what reviewers are saying
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... See more
Company replied
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... See more
Company replied
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom
- 0333 999 9815
4.9
Excellent
5K reviews
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We were welcomed by Sonia at with a a outstanding service
We were welcomed by Sonia at Farnborough shop and she was an outstanding in making us feel comfortable and confident in our choice and awareness of the process.
Really impressed and we enjoyed very much our purchase. Thank you Sonia and DFS.
Hopefully we will say the same when our delivery arrives.
3 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly and knowledgeable staff good…
Friendly and knowledgeable staff good advice and explained everything well
2 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent experience buying a living…
Excellent experience buying a living room set. Staff were friendly, helpful, and knowledgeable but not pushy. There was no pressure to buy. They moved furniture around so we could mix and match. All in all an excellent buying experience.
1 August 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sofa
The member of staff who served us was a bit older, and, in the words of my wife "not as smarmy as the younger ones". He was great.
1 August 2026
Reply from DFS Furniture - Farnborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
David who helped us was great
David who helped us was great, showed great patience with us and gave us professional advice.
1 August 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We had a great experience thanks to…
We had a great experience thanks to Billy. He introduced himself straight away, made us feel welcome, and then gave us the time and space to browse for our sofa without any pressure. When we needed advice, he was there to help, and his recommendations were brilliant. He made some great points that really helped us think about what would work best for us. Friendly, knowledgeable, and genuinely helpful throughout. Excellent customer service – thanks, Billy!
25 July 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Billy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The guy who sold us what we wanted…happy customer
The guy who sold us what we wanted without being pushy…..he was helpful and had lots of knowledge about what we chose…..very happy customer!
25 July 2026
Reply from DFS Furniture - Farnborough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
We brought a sofa from Billy he was…
We brought a sofa from Billy he was very professional very knowledgeable about product found him very helpful.
1 August 2026
Reply from DFS Furniture - Farnborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Lorraine A
DFS Central Customer Support
Absolutely amazing
Absolutely amazing, answered everything in full detail and reassuring all the way through the sales process. couldnt have thanked silvia enough.
27 July 2026
Reply from DFS Furniture - Farnborough
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello Mark,
Thanks for taking the time to share your feedback. We're sorry to hear the customer service was anthing but helpful, we will aim to feed this back. If there is anything you wish to discuss with us directly, the team are available via social media also.
Kind regards,
Lia
DFS Customer Support
Mattress delivery
The mattresses were delivered on time and the correct address, which a lot of people get wrong.
Good quality and value for money
19 July 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Thank you Billy
Billy in the Farnborough store was incredibly attentive and helpful. He was very informative and made things easy to understand. For anyone going to the Farnborough store I would recommend finding billy.
26 July 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Billy met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service from all…
Amazing customer service from all staff.
Very supportive and helpful to make a decision over the sofas.
19 July 2026
Reply from DFS Furniture - Farnborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant
Friendly, honest and reliable!
The staff were excellent, providing great customer service and offering realistic advice!
25 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful staff
Very helpful staff. David Venison went out of his way to make my experience delightful.
26 July 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Amazing experience! Ask for Billy!
Billy was amazing! Made choosing our sofa such an easy experience and we were able to customise it exactly how we wanted! 10/10 customer service!
26 July 2026
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Billy met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
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