DFS Furniture - FarnboroughReviews 

5,037
TrustScore 5 out of 5

4.9

Solartron Road, Unit 1, GU14 7QJ Farnborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We bought our recliner sofas plus a nest of tables from Sonia Peek from the Farnborough store. The range of sofas are incredible we were really impressed as its been 6 years since we last shopped for... See more

Company replied

Rated 5 out of 5 stars

We visited DFS Farnborough a couple of times to decide on our new sofa and dealt with a lovely lady called Sylvia. Sylvia was very helpful, non-pressuring and answered all questions. We changed our mi... See more

Company replied

Rated 5 out of 5 stars

Sonia helped me secure my sofa in DFS Farnborough. She was so personable, thoughtful and really knew how to guide me on what I was looking for. Sofa shopping could have been stressful but with Sonia i... See more

Rated 5 out of 5 stars

Looked at purchasing a sofa, appreciated Ben introducing himself and then allowing us the time to explore before then offering his assistance, which meant I did not feel any pressure from the classic... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom

  • 0333 999 9815

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,037)

95,621 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sonia helped me secure my sofa in DFS…

Sonia helped me secure my sofa in DFS Farnborough. She was so personable, thoughtful and really knew how to guide me on what I was looking for. Sofa shopping could have been stressful but with Sonia it was made easy, fun and I almost want to buy another one!

2 July 2026
Rated 5 out of 5 stars

Great service !

Billy looked after us,he showed the right amount of attentiveness but also allowed us enough time to browse on our own. He answered all our questions and wasn't at all pushy. We felt he went the extra mile and he is a credit to DFS.

1 July 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The lady who served me was really…

The lady who served me was really great, fast as I didn’t have a lot of time and took my order.

2 July 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

V good service

15 April 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello Gary,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great sofas, very helpful and informative staff

Very helpful and informative staff. Beautiful comfortable sofas. The staff member showed me how the sofabed works and had the information I needed about sizes.

29 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Sofa

Very good service the staff was very helpful and polite and made sure we found the perfect sofa that we was looking for.

29 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Find Ben and Mike for Help. Brilliant.

Looked at purchasing a sofa, appreciated Ben introducing himself and then allowing us the time to explore before then offering his assistance, which meant I did not feel any pressure from the classic let me follow you around the store. Ben's product knowledge was excellent on the sofa we asked about. Returned the next day, ended up purchasing a different sofa (recliner vs family UShape), equally as good of knowledge. We had been to see beds at another store, and Mike (former Dreams employee), was introduced to me by Ben, who was then able to discuss their beds and mattresses. Honest. Transparent. Very Helpful. Bought a sofa and two beds and felt very happy with the service I received. Must mention Steven, the Assistant Manager of the store, who was also polite in passing. If all purchases and sales people were this pleasant to deal with, online shopping would not be so popular.

28 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ben and Mike met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great sofas, great customer service from Sonia!

We bought our recliner sofas plus a nest of tables from Sonia Peek from the Farnborough store. The range of sofas are incredible we were really impressed as its been 6 years since we last shopped for a sofa. We went through all different ranges and furniture bits until we found ‘the one’. Sonia was incredibly helpful talking us through everything and explaining things in detail including the care kit which we loved. I highly recommend DFS and would like to say a special thanks to Sonia!

28 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We visited DFS Farnborough a couple of…

We visited DFS Farnborough a couple of times to decide on our new sofa and dealt with a lovely lady called Sylvia. Sylvia was very helpful, non-pressuring and answered all questions. We changed our mind at the last minute due to sizing and she agreed with our decision rather than pressuring us to get the more expensive and larger one. Great experience, thank you!

27 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sylvia.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent

Excellent service

27 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great customer service from Tyra

Tyra was very helpful and took time and effort to understand what we were looking for. She fully explained everything and answered all our questions.

27 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tyra.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

review

10 characters

26 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sylvia

Sylvia was highly professional throughout our visit, today. With bags of personality, Sylvia made the whole experience pleasurable.

26 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service from the teams

Great service from the teams, gave us all the info we needed

22 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service from start to finish

Great service from David start to finish, the process for getting our sofa delivered was clearly communicated, and the price was very good :)

21 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The lady that served me was very polite…

The lady that served me was very polite and patient. No pushy sale and good advice

21 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Made helpful suggestions but didn’t…

Made helpful suggestions but didn’t push for a sale. Was happy for us to continue looking and ultimately we came back to make a purchase

20 June 2026
DFS Furniture - Farnborough logo

Reply from DFS Furniture - Farnborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look