John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... See more
Company replied
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See what reviewers are saying
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... See more
Company replied
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... See more
Company replied
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Solartron Road, Unit 1, GU14 7QJ, Farnborough, United Kingdom
- 0333 999 9815
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service from
Great service from Tahira, she was fantastic. Very knowledgeable, wasn’t pushy.
22 August 2026
Very helpful staff
Ben was very helpful and we were able to find exactly what we needed.
22 August 2026
Really helpful understood our…
Really helpful understood our requirements and matched them. Overall fantastic experience she was really up front, open and honest.
22 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service from the young…
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him brought up the colour and stool enlarged for us to see. Thank you didn’t get his name but I’m sure on our order you will see the young man that served us 💯to him
21 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
i have two sofas delivered ...
i have two sofas delivered .... both without the feet!!!!!! Have spent the last 48 hours trying to speak to someone!!! appalling service!!!! do not shop with DFS!!!
20 August 2026
Unprompted review
Reply from DFS Furniture - Farnborough
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sonia was fantastic at helping thank…
Sonia was fantastic at helping thank you for all the amazing information.
20 August 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent sensible service from John
20 August 2026
Reply from DFS Furniture - Farnborough
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Billy dealt with me and he was…
Billy dealt with me and he was exceptional ie extremely helpful took his time explaining aspects of the furniture and had a lovely personality
19 August 2026
Reply from DFS Furniture - Farnborough
Hello Anita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello Jack,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Farnborough
Hello Rahul,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great customer service
John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful personality shine through. He stayed much later to complete the sale and didn't rush us although it was gone 8pm.
18 August 2026
Reply from DFS Furniture - Farnborough
Hello Jac,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service from Silvia at DFS
Excellent service from Silvia at DFS! She was friendly, knowledgeable, and extremely helpful throughout, making the whole sofa-buying experience easy and enjoyable. Highly recommended!
18 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Dave was friendly helpful and answered…
Dave was friendly helpful and answered all our questions. All staff were friendly and asked if they could help when we entered the shop.
18 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great service.
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from start to finish. I forgot to ask his name but really want to thank him to help us find the right sofa set. Overall very pleased and satisfied with his exceptional service.
17 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Ben was perfect
Ben was perfect, entered store nice welcome didn't push to make a sale,just simply said if we needed anything just ask and explained everything well, me and my partner purchased the sofas, and would recommend Ben to anyone looking to buy there sofa.
17 August 2026
Reply from DFS Furniture - Farnborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ben met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Billy = Customer Satisfaction at 100%
Both times I have been in Billy has dealt with me so professionally and diligently. I specifically wanted to deal with him. Promote now, he would make area manager for sure.
17 August 2026
Reply from DFS Furniture - Farnborough
Hello Will,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly team and…
Very helpful and friendly team and welcoming environment. Super easy to organise everything! Big shout out to Billy for all the help and for making everything very easy for us!
17 August 2026
Reply from DFS Furniture - Farnborough
Hello Harry,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Appreciate the great service from…
Appreciate the great service from Sylvia. listened to our choices and request and able to provide us good options and products.
16 August 2026
Reply from DFS Furniture - Farnborough
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Customer Support
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