DFS Furniture - Enfield Reviews 

6,790
TrustScore 5 out of 5

4.9

Great Cambridge Road, EN1 1UJ London, GB


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Rated 5 out of 5 stars

Excellent service provided at this branch from Lisa. She answered all of our questions and went through everything to make sure we were happy with the selection. The branch has a large range of sofas... See more

Company replied

Rated 5 out of 5 stars

My wife, daughter and I recently visited DFS Enfield as we were looking for a sofa for our living room and a sofa bed for our daughter’s room. We received excellent service from Saif, who was extremel... See more

Company replied

Rated 5 out of 5 stars

I visited DFS along the A10 twice, first to look at the choices available and second to make a purchase, both times we were assisted by Molly who was friendly, knowledgable and not pushy. She thorough... See more

Company replied

Rated 5 out of 5 stars

Iqbal was super attentive and focused on answering all our questions. He listened and paid attention to our requirements, after which he was able to assist us with purchasing the sofas we wanted.... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Great Cambridge Road, EN1 1UJ, London, United Kingdom

  • 0333 999 9783

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,790)

99,255 reviews in the last 12 months

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Rated 5 out of 5 stars

Welcoming friendly helpful staff.

My experience was great... i explained what i needed... the agent took me straight over and showed me plenty of options. No pressure.. left us to double think and envision the furniture at home.. such great customer service 10/10

6 December 2025
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 4 out of 5 stars

Customer service was fantastic

Customer service was fantastic

11 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent Customer Service…

Iqbal in Enfield Store was absolutely fantastic!

18 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I recently purchased furniture from DFS…

I recently purchased furniture from DFS and was very satisfied with my experience. The staff were friendly, professional, and incredibly helpful throughout the process. They answered all of my questions clearly and made everything easy to understand. Excellent customer service and a great shopping experience overall. I would happily recommend DFS to others.

16 June 2026
Unprompted review
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I had an amazing experience at dfs

I had an amazing experience at dfs. The staff were professional, welcoming and most importantly happy to help and answer all questions. The man that was taking care of me ensured to all my questions were answered and helped me choose a sofa that best suits my needs. I am very sanitised with my purchase and the staff made it so much more enjoyable. I would definitely be coming back and I have already recommended to family.

9 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good experience with Iqbal

Very good experience with Iqbal, showed us all our options and helped us to decided what works best for our family.
5/5 ✨

17 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Yesterday me and my husband we went to…

Yesterday me and my husband we went to DFS and bought it a sofa ,the shop assistant Amy was extremely helpful and very friendly with us ,she was so professional explaining to us everything with lot of patience,she gave us time to choose the right sofa size ,she was very respectful and kind.
DFS is one of my favourite shop,very relaxing atmosphere .

16 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I found the staff very friendly and…

I found the staff very friendly and knew there stuff everything was explained to me about my purchase very helpful indeed.

16 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good experience

Good experience

8 May 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We had a wonderful experience today at…

We had a wonderful experience today at the store. Excellent customer service from the staff.
Great choice of sofa.

15 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

Just arrived and very pleased

Just arrived and very pleased with sofa. Easyglide not that easy to move sofa. If it worked well I would have given a 5 star review

15 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

Staff (Lisa) was very good

Staff (Lisa) was very good, very patient and helpful

14 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for sharing your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Really good customer service and very personable. No hard sale. Our sales assistant was really helpful.

14 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Ritchie

Ritchie, the sales rep was polite and helpful, allowed us to make our own decision, he didn't push us to buy ,gave us different options.

14 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The assistant was very helpful

The assistant was very helpful. Not too pushy, which always makes me walk out. He talked us through the options we had narrowed it down to and helped us make a decision we are very happy with. Would highly recommend.

14 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello Debbie,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Enfield Store

The visit to the Enfield store was a very good experience. The staff were both helpful and knowledgeable without being overpowering. In particular your assistant Amy was really helpful and obliging.

13 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very happy customer

Very happy with my service, he took all my concerns in to consideration and ensured my measurements were correct.

13 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Experience was amazing with Erisa

Experience was amazing with Erica. She helped me with choosing the right coffee and dining tables.

13 June 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

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