We had an excellent experience at DFS thanks to Aysel. She took the time to listen to what we were looking for and gave us really helpful, honest advice when choosing our sofa bed. She was knowled... See more
Company replied
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The workers were nice and friendly, they had a very good personality and looked proud of there role.I really liked the sofas especially because of the material, it was soft and comfy,I would love to g... See more
Company replied
One of the staff in DFS name I think so Isabel helping too much, Lovely welcome to us, which furniture we like she well explain all conditions all the furniture settings , etc… We requested delivery... See more
Company replied
My husband and myself had a really good experience at DFS. The lady that dealt with us was very polite clearing her explanation of the product we were looking at. I’m very attentive. I don’t remember... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Great Cambridge Road, EN1 1UJ, London, United Kingdom
- 0333 999 9783
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Purchased a coffee table and two side…
Purchased a coffee table and two side tables I asked for a discount on the shop prices whilst I was waiting done a bit of research on my phone to find cheaper prices on line, same store, sales guy said oh yes the price had been reduced in the sale saved myself £250 do your Own research, worked for me 😊
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The workers are very helpful and have a warm,welcoming smile.
The workers were nice and friendly, they had a very good personality and looked proud of there role.I really liked the sofas especially because of the material, it was soft and comfy,I would love to go there again!!
18 July 2026
Reply from DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were very helpful
Staff were very helpful.
Great range of furniture.
And made it super easy to order
17 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Hassan took his time with us and…
Hassan took his time with us and listened with what our vision for our living room. The best service. i would like to recommend that when you go the Enfield show room ask for Hassan. Thank you
17 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello Makpoloka,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We had an excellent experience at DFS…
We had an excellent experience at DFS thanks to Aysel. She took the time to listen to what we were looking for and gave us really helpful, honest advice when choosing our sofa bed. She was knowledgeable, patient, and never made us feel pressured, which made the whole experience enjoyable and much easier.
When we returned to purchase the sofa bed, Aysel wasn’t there, but we still went ahead with the purchase because of the confidence she gave us during our first visit. Her advice made all the difference, and we’re so pleased with the sofa we chose.
Thank you, Aysel, for your outstanding customer service. You truly helped us make the right decision, and we really appreciate all your help. We would highly recommend asking for Aysel if you’re visiting DFS!
14 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
I have been helped by Lisa and she was…
I have been helped by Lisa and she was very helpful explaining the product carefully and very friendly
15 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
The customer service lady who helped us…
The customer service lady who helped us was fantastic. Her name was Aysel. She was so lovely and friendly. Thank you
11 July 2026
Reply from DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
My husband and myself had a really good…
My husband and myself had a really good experience at DFS. The lady that dealt with us was very polite clearing her explanation of the product we were looking at. I’m very attentive. I don’t remember her name but she is an asset to DFS.
8 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful - great product knowledge - no pressure - all payment options well explained
14 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff
14 July 2026
Reply from DFS Furniture - Enfield
Hello Janine,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello Leze,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good communication also I like the…
Good communication also I like the service & customer service I recommend dfs
9 July 2026
Reply from DFS Furniture - Enfield
Hello Raja,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Had a great experience with one of the…
Had a great experience with one of the staff members named Saif. He was great at signposting us to sofas that would work for our space. Overall, we are happy with our experience.
7 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Iqbal was great
Iqbal was great, he took his time to understand the dimensions of our living room before making any hasty decisions. He was personable and advised us correctly. Thank you for all your assistance
27 June 2026
Reply from DFS Furniture - Enfield
Hello Anu,
Thank you so much for taking the time to give us a rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Enfield
Hello Rosaria,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful salesman and listen to…
Very helpful salesman and listen to what we wanted and come up with good ideas
6 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Perfect sofa fit in all aspects and…
Perfect sofa fit in all aspects and Iqbal has been super helpful from start to finish
6 July 2026
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
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