DFS Furniture - Enfield Reviews 

6,797
TrustScore 5 out of 5

4.9

Great Cambridge Road, EN1 1UJ London, GB


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Rated 5 out of 5 stars

We’ve just picked up our new recliner set and couldn’t be happier with the whole experience ⭐️⭐️⭐️⭐️⭐️ A huge thank you to Ice, our sales consultant, who was absolutely fantastic from s... See more

Company replied

Rated 5 out of 5 stars

I visited DFS along the A10 twice, first to look at the choices available and second to make a purchase, both times we were assisted by Molly who was friendly, knowledgable and not pushy. She thorough... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided at this branch from Lisa. She answered all of our questions and went through everything to make sure we were happy with the selection. The branch has a large range of sofas... See more

Company replied

Rated 5 out of 5 stars

My wife, daughter and I recently visited DFS Enfield as we were looking for a sofa for our living room and a sofa bed for our daughter’s room. We received excellent service from Saif, who was extremel... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Great Cambridge Road, EN1 1UJ, London, United Kingdom

  • 0333 999 9783

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4.9

All reviews

(6,797)

99,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the moment l entered the shop

From the moment l entered the shop, the introduction was warm & welcoming. I was given an opportunity to browse freely & was not made to feel as if l was intruding when l proceeded to ask my numerous questions. I explained what l was looking for & was directed to a few pieces. After l made my final selection, Lisa made me aware of the after care policy & care treatment available & was even prepared to go over it, so that everything was clear for me. I cannot wait for my sofa & chair to be delivered.

11 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Sales rep Saiful

Sales rep Saiful, was very knowledgeable and confident about the product he was selling. He showed patience with all the many questions I had.

10 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very good service and explained…

Very good service and explained everything in great detail

9 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for your 5 star review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Service

Service staff

9 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello Mr Wright,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We felt very welcomed at DFS

We felt very welcomed at DFS. Hassan has helped us a lot. He very kids and respectful. We have had great customer service. And we ended up getting the sofa we loved

7 August 2026
Unprompted review
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

I was helped quickly

I was helped quickly. Saif was knowledgeable about the styles I was looking for and gave me all the information I needed.

8 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great Customer Service and the…

Great Customer Service and the welcoming of the team members were outstanding will definitely recommend anyone looking to buy 🛋️

7 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello Saina,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

I chose my sofa and the salesman went through everything quickly and was very helpful and professional

7 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello Jane,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Friendly professional staff who was…

Friendly professional staff who was knowledgeable about the different sofas and quality leather materials. Thank Iqbal as he helped me to find the right sofa for my house

7 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello Nickie,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful

Helpful, patient and knowledgeable staff

6 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really friendly

Really friendly, helpful and knowledgeable staff. No pressure, opportunity to compare models, great choices

4 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Excellent service by your sales staff Lisa

Excellent service by your staff, Lisa was so helpful guiding me through the process of purchasing the sofa which I wanted to purchase. She helped me through the 0% deal which was being offered by DFS.
Thank you Lisa.

4 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

We were fortunate to gain the obvious…

We were fortunate to gain the obvious experience and knowledge and exceptional customer service of Lisa this afternoon.
Everything was explained clearly
and there was no hard sell, there didn't need to be. Lisa made it all very easy.

4 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and kind

Very helpful and kind

2 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service

3 August 2026
DFS Furniture - Enfield logo

Reply from DFS Furniture - Enfield

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

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