From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... See more
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... See more
Company replied
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roy and Neil were very helpful
Roy and Neil were very helpful, personable and knew their products very well. The whole process of my purchase was seamless.
14 August 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Roy and Neil.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Dfs sofa service
Neil assisted me in choosing the correct sofa for me, very helpful, knowledgeable and respectful from start to finish
13 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Service was very good in the store it…
Service was very good in the store it did have a problem but it was resolved very quickly the next day
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sofa bed
My dad went in store for me to get a sofa bed and I spoke to the sales man sorry I can’t remember his name but I spoke to him on the phone he explained everything to me and was very polite and helpful.
12 August 2026
Reply from DFS Furniture - Edinburgh
Hello Kim,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Professional service and good products
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS
We went to the Edinburgh branch where we were very impressed with Zara's professionalism and knowledge of the products and impressed by the time she devoted to ensuring we were happy with everything.
We look forward to the arrival of our new furniture, confident in the level of service we received today. Big thanks to Zara
12 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Roy and Ryan were great
Roy and Ryan were great. Didn't feel pressured. Offered good advice when struggling which sofa to choose.
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We had a fantastic experience buying…
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very good experience
Our experience in store was really good the assistant was very knowledgeable and answered all our questions. She had a lovely personality and made the whole sale easy. I would definitely recommend DFS Kinnaird to my friends and family.
11 August 2026
Reply from DFS Furniture - Edinburgh
Hello Sandra,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Overall excellent service.
Overall excellent service.
Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pressure sales talk, perfect balance of professionalism and friendliness. Very quick and easy transaction.
3 June 2026
Reply from DFS Furniture - Edinburgh
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear George helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Ryan
Ryan, the salesman who helped us, managed to get everything sorted quickly and explained everything thoroughly and was a good laugh and good experience
8 August 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ryan.
Kind Regards,
Jordan
DFS Customer Support
Everything went well
Everything went well
Riddhi was very helpful and made us very welcome.
8 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
We were greeted by George on arrival at…
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a purchase. A great ambassador for the company. I hope he gets the recognition he deserves.
9 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The whole shopping experience was very relaxed
The whole shopping experience was very relaxed with no sales pressure whatsoever. Zara and latterly Euan were both very helpful in guiding us to our purchase of a couple of Sofas.
8 August 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Welcoming reception
Welcoming reception. Friendly advice and information. Enjoyed our visit.
9 August 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, patient and helpful assistants. Wide choice and well set out store.
9 August 2026
Reply from DFS Furniture - Edinburgh
Hello Joyce,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Ryan was very helpful
9 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.