First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... See more
Company replied
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See what reviewers are saying
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... See more
Company replied
Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something! Not always in the case in other stor... See more
Company replied
Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
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Ewan Tha salesman was extremely…
Ewan Tha salesman was extremely pleasant and helpful, great choice of suites
8 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing staff
The staff that helped me today were excellent. Very knowledgeable about the products, professional and informative and friendly. They really helped put me at ease and make it a great experience.
The shop itself is well laid out, plenty to see and try but with good space to move around.
8 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I would definitely recommend Ryan he is…
I would definitely recommend Ryan he is great at his job, answered all my questions with confidence.
8 August 2026
Reply from DFS Furniture - Edinburgh
Hello Lisa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was greeted by a nice staff member… Zara
Was greeted by a nice staff member named Zara she explained the layout off the shop and didn't try to force anything on to us. Asked what we were looking for and explained were to look.
8 August 2026
Reply from DFS Furniture - Edinburgh
Hello Colin,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Good shopping experience
Non pushy sales person who was informative and pleasant - well looked after without any pressure
7 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience and friendly and professional assistant
The assistant was very friendly without being pushy. She showed me a range of options similar to my first choice for comparison. Once I had made my choice she gave me lots of time to decide on sizes and options showing me digitally how things would look. A very good experience and great range of sofas available.
7 August 2026
Reply from DFS Furniture - Edinburgh
Hello Jackie,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Great experience
Great selection of sofas. Staff were very friendly and helpful. George in particular helped me and my wife come to a decision on which sofa to buy and the different options on payments. Highly recommend
7 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Good staff .
30 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Warm greeting on entering premises
Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed to know the right time to approach and help us.
A very pleasant experience from someone who is indecisive and hates shopping
6 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
George the Sales Rep
George the Sales Rep. Was very helpful in helping choose my new sofa bed. He gets a 10 out of 10
6 August 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
We are really happy that George met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service and lovely staff
We were served by a lovely salesman who was very knowledgeable and had infinite patience - a rare quality these days. He found us the perfect sofa. Great service.
Would definitely recommend DFS to friends.
5 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very cheerful I made it quick and easy…
Very cheerful staff made it quick and easy for me to get what I was looking for.
5 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Holly M
DFS Customer Support
Great service and easy
5 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
I was served by a man called Ryan
I was served by a man called Ryan, what a great help he knew everything about the sofas we asked about. He wasn't pushy like some salesman. Made buying our sofas a great experience. 10/10
3 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing helpful staff.Nothing to much…
Amazing helpful staff.Nothing to much trouble they help with all information regarding sales.
4 August 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service as soon as we entered the…
Great service as soon as we entered the showroom.
Not pressured by staff all glad to help when asked .
Came away with goods very happy.
4 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Positive experience
Highly recommend DFS. Staff very helpful, not pushy . Friendly, informative and happy to answer any questions.
Fifth purchase from them and no complaints
3 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
George, DFS Edinburgh
George was great made me and the family feel welcome, listened to our needs and wants and found something suitable with absolutely no pressure to buy there and then
Didn't purchase anything when I was in store but had his email for later once me and my partner had a proper chance to talk.
Ultimately ended in us purchasing a sofa from him this evening
Thanks George
3 August 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
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