I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
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This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
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These two men turned up and had no idea…
These two men turned up and had no idea how to put tge chairs together so much so I put one together myself and helped them with the other one ..they said they had very limited training .I was happy to help but more training should be given as this wasn't there fault
24 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for taking the time to leave your review.
I am very sorry to hear of your experience with the delivery of your chairs. Please do be assured this will be fed back to the relevant delivery teams.
If you do require any further assistance, please do pop our customer service team a call on 03339999777.
Kind regards,
Jordan
DFS Customer Care
Visit to dfs
Matt was very professional and gave us all the information we needed.
A very pleasant experience for buying our new sofas
1 July 2026
Reply from DFS Furniture - Eastbourne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff great service
1 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
From start to finish Excellent experience
From start to finish as we entered into DFS Eastbourne we were not pounced on, as we found in other places, but left to take our time with looking at the many sofas & chairs. As it's a large purchase for many years so you need to be able to take your time. Eventually when we needed to ask a question Jason was there, friendly very happy & positive too & didn't push us to make a quick decision. His knowledge of all the different products helped us to make an informed & right decision. Right from our store experience in April to finally getting our sofa & chairs our experience has been excellent. Customer service is brilliant to whether you contact them on the phone or on live chat. Jason after we purchased our suite offered to pop by & check something out after the delivery drivers pointed something out.. Because of the professional care we've had from start to finish, we are really pleased with our purchase. Thank you!
8 April 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Sofa purchase
We had very friendly and very informative information given very easy to make purchase
28 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Gary was very helpful and informative
Gary was very helpful and informative. He answered any questions that we had and was very friendly and approachable.
28 June 2026
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Emma today at…
Excellent service from Emma today at Eastbourne DFS, helpful, attentive and not pushy
28 June 2026
Reply from DFS Furniture - Eastbourne
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Craig,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service provided by Jason during…
Great service provided by Jason during my visit today to purchase new sofas.
28 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
I first visited the store about 10 days…
I first visited the store about 10 days before going back to buy the settee. I was given help in making my choice but not hurried into making a decision. Jason was helpful but not pushy.
27 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great service from Tracey
Great service from Tracey, very quick and everything was well explained. Sofa is also going to be brilliant
20 June 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff member was really helpful
The staff member was really helpful, informative and spent time getting to know exactly what I was after.
20 June 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Absolutely brilliant service from the…Excellent
Absolutely brilliant service from the time we went into the shop. One of the nicest experiences Ive had going into a furniture shop. The salesman was exercellent and told us everything we needed to know. Also the thing that made me buy was that I asked if it would easily fit through 2 doors that are close together. He said the one we bought comes into pieces so no problem with access.
26 June 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Gary at DFS Eastbourne
Gary at DFS Eastbourne is very knowledgeable, approachable and happy to help finding the right sofa
20 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Emma was very knowledgeable
Emma was very knowledgeable, helpful and kind. She went out of her way - thank you
25 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A lovely "cool" shop
A lovely "cool" shop. A good selection of furniture. Helpful staff. I was offered a coffee, lovely.
I cannot remember her name but she took all of my details, guided me through the process, and a sale was made
25 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Great service
Very helpful and gave us good advice as looking for a relation was able to guide us to the right sofa we needed
23 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really helpful service from Emma
Really helpful service from Emma. Friendly and knowledgeable.
17 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Helpful Staff
Matt, Emma, and Tracy were very helpful and made my sofa-purchasing experience easy and comfortable. Such a lovely conversation as well, and a very smooth process overall. Thank you!
23 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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