Welcoming and friendly staff, but without being pushy. Leave you to have a wander, but happy to help with any question you have. Nice touch free coffee while you are deciding again no hard sales. Grea... See more
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Great customer service, didn’t feel pressured at all, everything was explained very clearly, pricing broken down really well, did buy extra stuff I didn’t realise I needed but glad that I have. James... See more
Company replied
I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service from Tracey
Great service from Tracey, very quick and everything was well explained. Sofa is also going to be brilliant
20 June 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff member was really helpful
The staff member was really helpful, informative and spent time getting to know exactly what I was after.
20 June 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Absolutely brilliant service from the…Excellent
Absolutely brilliant service from the time we went into the shop. One of the nicest experiences Ive had going into a furniture shop. The salesman was exercellent and told us everything we needed to know. Also the thing that made me buy was that I asked if it would easily fit through 2 doors that are close together. He said the one we bought comes into pieces so no problem with access.
26 June 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Gary at DFS Eastbourne
Gary at DFS Eastbourne is very knowledgeable, approachable and happy to help finding the right sofa
20 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Emma was very knowledgeable
Emma was very knowledgeable, helpful and kind. She went out of her way - thank you
25 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A lovely "cool" shop
A lovely "cool" shop. A good selection of furniture. Helpful staff. I was offered a coffee, lovely.
I cannot remember her name but she took all of my details, guided me through the process, and a sale was made
25 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Great service
Very helpful and gave us good advice as looking for a relation was able to guide us to the right sofa we needed
23 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really helpful service from Emma
Really helpful service from Emma. Friendly and knowledgeable.
17 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Helpful Staff
Matt, Emma, and Tracy were very helpful and made my sofa-purchasing experience easy and comfortable. Such a lovely conversation as well, and a very smooth process overall. Thank you!
23 June 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nice well lit showroom
Nice well lit showroom, with good air con. Emma was knowledgeable, and helpful.
20 June 2026
Reply from DFS Furniture - Eastbourne
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Tracey was amazing
Tracey was amazing, she was warm.personable and professional, she was very informative and able to answer our questions, this is the second time we have bought sofas from dfs,the quality is good so they last for a good period of time
20 June 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Matt the salesman was excellent
Matt the salesman was excellent. Very helpful and very informative.
11 June 2026
Reply from DFS Furniture - Eastbourne
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Matt
Matt, was great. Unfortunately I could not seal a deal with DHS as I am on an IVA. But Matt was extremely helpful throughout the experience and very experienced! Thanks mate
19 June 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service and…
Excellent customer service and explained everything very clear.
19 June 2026
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
helpful non pushy sales staff
helpful non pushy sales staff . And coffee ☕. Choosing a new 3 piece suite was a pleasure . We are returning customers from 2019.
10 June 2026
Reply from DFS Furniture - Eastbourne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a very positive experience at DFS…
I had a very positive experience at DFS Eastbourne. The staff were extremely helpful and provided outstanding customer service throughout my visit. I would especially like to mention Gary, who took the time to explain everything clearly and made the whole process smooth and easy to understand. His professionalism and friendly approach were greatly appreciated. Thank you for the excellent service!
13 June 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Gary was an excellent sales person and…
Gary was an excellent sales person and made buying the new sofa a very pleasant experience
15 June 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
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