I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... See more
Company replied
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This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Can’t fault the service we received…
Can’t fault the service we received today from Emma today in store.She was friendly and explained everything we needed to know very clearly.
27 August 2026
Top service
Very pleased with the service delivery, Emma was great, she was very friendly and helpful. Assisted in guiding our choices.
Happy with the purchase.
27 August 2026
Emma Crawford was excellent and…
Emma Crawford was excellent and explained everything about the Sofa’s and Chair that we have brought, a very helpful and knowledgeable person.
27 August 2026
Knowledgeable, professional and helpful staff
Matt was very helpful in guiding us towards a potential decision that would suit our sofa needs and Emma was extremely helpful and thorough during the purchase and payment procedure the following day.
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a great experience working with…
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
27 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service in store
Great customer service in store. The sales rep took time to clearly explain all the options available.
19 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Not just a sofa
I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff.
Today I purchased the sofa having really chatted with Tracey and she really helped to identify the best options for our home.
Giving g me time to consider and really decide what was best for us.
Very helpful, extremely supportive and gave us the best advice.
I'd like to acknowledge Matt, Emily and Tracey especially.
26 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt, Emily and Tracey.
Kind Regards,
Jordan
DFS Customer Support
Emma was patient and went through…
Emma was patient and went through everything, making sure all our needs were met.
26 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A pleasant visit to the showroom
A pleasant visit to the showroom. There are plenty of options available, and we were very happy to be able to try them out to find the one that fits our needs. Good customer service overall.
26 August 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
My experience at DFS was excellent
My experience at DFS was excellent, the staff member who helped me, supplied lots of information on the sofa I brought
27 July 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
great friendly service
24 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The expertise of the staff..
The expertise of the staff at Eastbourne Store were outstanding.. They helped us choose the correct sofa and help us with the finance..
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service from staff they were…
Excellent service from staff they were very friendly and extremely helpful
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. Had to wait rather a long time for help but I guess Sunday afternoon is a busy time.
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
DFS good vibes.
Sam was a very informative guy and answered all our questions favourably. Everything was explained to us in detail and we left very happy and await the delivery of our order.
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff were really helpful and very…
The staff were really helpful and very polite and patient
23 August 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
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