We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about. Sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought our original sofas from DFS and were really happy with the quality over the years. We decided to buy new ones again through DFS and Ellie at the Dundee branch was great. She was very informa... See more
Company replied
Popped into DFS Dundee looking for a new sofa and rug. The staff John was fantastic — took time to explain the different fabrics, recliner options, and warranty without any pressure. Ended up getting... See more
Company replied
Staff all very friendly, Emily was very helpful and knowledgeable when it came to purchasing a sofa that was designed for family life. She took time to go through everything with us and we didn’t feel... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
467 Clepington Road, DD3 8RX, Dundee, United Kingdom
- 0333 999 9823
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were meet by Beth
We were meet by Beth, she was well informed about the products, listened to our needs and was able to point out suitable products for us to try and suggest different options we could think about.
She is a very friendly and personable young lady with whom we felt very relaxed and comfortable.
In the end we found a set that suited both the wife and myself and were happy to purchase.
6 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
No nonsense
Great service - really straight forward explanation of the price breakdown and no mucking about with up selling.
6 August 2026
Reply from DFS Furniture - Dundee
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great experience buying from dfs
Amy was great, thanks. Great customer service and made me feel respected and comfortable. Related very well with me.
5 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Double Bed Shopping
I made two visits and both times the members of staff were friendly, helpful and knowledgeable about the product I was interested in.
4 August 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Staff I dealt with in store were great…
Staff I dealt with in store were great (mainly Amy and her manager), very friendly and helpful.
4 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The lady whom served me was very polite…
The lady whom served me was very polite and cheerful
4 August 2026
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very cheery and helpfull assistant
4 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fabulous
Fabulous staff members helpful and listened and shared opinion met my needs thanks
27 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Recommend highly
Friendly and professional service from entering the shop, all questions answered, and smooth and easy transaction
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Your assistant was very friendly and…
Your assistant was very friendly and helpful but not pushy all went well.As a company it would be good for you to dispose of old furniture as bed specials do even if there was a small cost.Thankyou S Bailey
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Jim the salesman was top class…
Jim the salesman was top class explained everything clearly I’d give him 10/10
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
New Falcon Sofas
We purchased 2 sofas (New Falcon in Ocean) from Elly today. She had a lovely no pressure sales approach and gave us all the information we needed.
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very goid customer approach. .
Very knowlegable,about products ,very helpfull, polite, very approachable easy going .NO pressure to buy . The guy was great to talk to . 100% good
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very attentive assistant
Very attentive assistant, she hasn’t been there long but you’d not know that by the service she gave and her knowledge, definitely an asset to the company
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great customer service
Great customer service. Very friendly and helpful.
Fantastic with my requests and questions.
Would definitely recommend to anyone looking for new furniture.
3 August 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Dundee
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Dundee
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Dundee
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great salesman really really helpful…
Great salesman really really helpful took us everything about the sofa
25 July 2026
Reply from DFS Furniture - Dundee
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Ellie was really helpful with giving us…
Ellie was really helpful with giving us information on which material is more resistant to scratches etc. She helped us pick the perfect sofa
2 August 2026
Reply from DFS Furniture - Dundee
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Ellie.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.