Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our e... See more
Company replied
Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mabs was very helpful polite and…
Mabs was very helpful polite and friendly thank you very much look forward to receiving our sofa
3 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your positive review with us.
Kind regards
Holly M
DFS Customer Support
from the time we entered the store we…
from the time we entered the store we was treated with respect and let us choose when to ask the assistant questions. We did buy and left the store very satisified. The assistant was Elaine from the Colchester branch lovely lady
24 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Wow! What a store!
Was wowed by the layout of the store, all the staff were welcoming, helpful and efficient. Coffee wasn’t bad either ;) Me and my boyfriend were really well looked after, and really enjoyed our time there, with plenty of sofas to choose from. Ended up buying a new sofa on our first visit, and can’t wait for it to be delivered!
25 May 2026
Reply from DFS Furniture - Colchester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good all round great service
Staff were great communication brilliant and very good prices
1 June 2026
Reply from DFS Furniture - Colchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very good service from Elaine
Very good service from Elaine, who greeted us and asked if we needed help. We said we were just looking and she left us to it, we didn’t feel pressured at any time. We had a question which she helped us with Elaine was very helpful and we felt at ease.
1 June 2026
Reply from DFS Furniture - Colchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Mr Singh helped as with a sofa
Mr Singh helped as with a sofa . Very helpful and very polite. We got what we needed a few other bits . Can't wait to have my sofa in my home now .
25 May 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
The service was so customer-friendly
The service was so customer-friendly. It was a very nice and wholesome experience.
30 May 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff were really friendly and…
The staff were really friendly and helpful.
Very personable and interesting to talk to. They were not pushy and allowed me time to make my decision.
30 May 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Chris has sold us two sofas now
Chris has sold us two sofas now, he is so friendly and really helpful, great customer service and we will no doubt buy another from him in the future!
30 May 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
Absolutely perfect from start to finish…
Absolutely perfect from start to finish
The staff member was great at communicating my wife did not want the Scotchgaurd but he convinced me it was a no brainier
29 May 2026
Reply from DFS Furniture - Colchester
Hello Antony,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had a very good experience …
We had a very good experience when buying our sofas, the sales assistant was very helpful and most obliging
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Glad we went back to DFSThe salesman was friendly and very…
The salesman Mr Singh was friendly and very welcoming I have a hearing problem and he took that on board and faced me when talking to me
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Really friendly and helpful staff in…
Really friendly and helpful staff in store. However your telephone customer service is terrible. In 2026 hanging on phone is just not good enough!
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience! We do have other channels where you can contact our team including live chat, email and social media.
Kind regards,
Holly M
DFS Customer Support
Everything was explained to us in great…
Everything was explained to us in great detail and our salesman was extremely knowledgeable.
20 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, informative and knowledgeable team member. Made the purchase fun and great coffee
27 May 2026
Reply from DFS Furniture - Colchester
Hello Tim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello Alan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The staff gave us space to wander the…
The staff gave us space to wander the showroom and make a choice. Once we'd chosen, the salesperson was very helpful and gave us all the information we needed clearly and concisely. We also asked about reupholstering our current sofa, and again, the salesperson was incredibly helpful.
19 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.