Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
Company replied
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Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our e... See more
Company replied
Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Colchester
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We were treated very well
We were treated very well, allowed time to browse and all questions answered
1 September 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fabulous service from Chris at dfs
Fabulous service from Chris at dfs
, just explained everything, answered our questions, no pushy sales stuff. Quality servuce
31 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very well looked after with just the…
Very well looked after with just the right level of attention and information provided professionally by Chris
31 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Absolutely amazing experience. Such a lovely guy
Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our experience really nice.
30 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Grant was very helpful
Grant was very helpful, not pushy and remembered us from a couple of weeks ago.
Very good salesperson
31 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Elaine is fab!
Elaine was fantastic and talked me through all of my options due to my upcoming house move and holiday. The process was super easy and I got everything I needed!
31 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Colchester DFS
Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our last two selections and was even funnier that while talking we knew certain same people from the region we live which was nice talking about stories while going through the purchase.
30 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Mabs was extremely knowledgeable and…
Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabric options to suit our family needs. Thank you ☺️
30 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mabs.
Kind Regards,
Jordan
DFS Customer Support
Hi brilliant service
Hi brilliant service, Chris the gentleman who served us was so helpful, explained everything about the sofa and poof , I purchased down all covers that are included and how to clean the sofa, very impressed with the service from Chris, thank you for all the help!
30 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Usless
Usless .. delivery date was put back a month,,footstool broke they sent someone out to repair he done it and it broke again before he put his key in van,they ordered me a new one which turned up wrong size and marks all over the cream material,, been waiting for nearly 10 month for a new one and its still not here..next step trading standards
24 November 2025
Reply from DFS Furniture - Colchester
Good morning John,
Thank you for taking the opportunity to share your review with us, we are ever so sorry to hear you are still awaiting delivery of your replacement item. A complaint has been logged for the failure to resolve this situation within a timely manner. We are currently in the process of resolving an internal system issue, once this is resolved we will ensure delivery of your replacement footstool is arranged without further delay.
Kind Regards,
Holly M
DFS Customer Support
DFS in Colchester
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc.
I purchased the Arundel furniture and looking forward to taking delivery in November.
Fabulous service and would definitely recommend.
29 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Elaine.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Friendly service transaction completed…
Friendly service transaction completed quickly very helpful
27 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolate. Everything was double checked to make sure it was all correct.
20 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
A great experience all round.
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He made us a lovely cup of tea and coffee.
The showroom looked very clean and inviting.
27 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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