DFS Furniture - Colchester Reviews 

5,047
TrustScore 5 out of 5

4.9

Cowdray Avenue, Colne View Retail Park, CO1 1YN Colchester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our e... See more

Company replied

Rated 5 out of 5 stars

Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom

  • 0333 999 9763

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,047)

92,599 reviews in the last 12 months

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Rated 5 out of 5 stars

Was served by Elaine made us feel…

Was served by Elaine made us feel welcome made us tea and coffee explained everything thing about our order .great friendly experience

20 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I had a great time with the sales rep

I had a great time with the sales rep. He was very professional and helpful, nothing was too much to ask for. Great conversation as well

19 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Member of staff who attended me was Singh who is a credit to your organisation. He was very patient, very informative and very knowledgeable about the products I was interested in. Overall an excellent experience

16 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at DFS today

Excellent service at DFS today. The sales assistant was fantastic — she explained everything clearly, answered every question with patience, and made the whole process straightforward. Really appreciated her knowledge and friendly approach. Highly recommended.

15 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Elaine was fantastic from start to…

Elaine was fantastic from start to finish what a great assett

15 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

DFS highly recommended 5 Stars

Went to find a new sofa as we have recently moved to a new home
We had shopped around and finally entered the Colne View Retail Park where we met Kevin an experienced salesman who helped us choose our perfect Sofa
We were impressed with his knowledge and found him very friendly and helpful
This convinced us to place the order today and would highly recommend a visit to this store
The staff are very helpful and friendly and go the extra mile to meet your needs
Thank you to Kevin for all his help and to Emma for reconfirming our order
5 Stars

15 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Brilliant

Brilliant. Everything was explained and in a very pleasant manner. Really liked your staff, very honest and friendly.

4 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello Matthew,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good service

10 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello Terence,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I found the whole experience top class

I found the whole experience top class, it was very relaxed with no urgency.
Staff were great, I forgot to make a note of my salesmans name but I found him very helpful and professional.

9 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello John,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kevin helped us and he was great…

Kevin helped us and he was great throughout!

8 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and efficient had a…

Very friendly and efficient had a leather sofa before 12 years old now very good quality the new one seems to be just as good

31 May 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The service was good with no pressure…

The service was good with no pressure by all involved

7 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The experience was made great by the…

The experience was made great by the expert help we received who answered our clarifying questions. As a first time homeowner looking for furniture for the first time time, the experience was made much easier

7 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great service and attention to our…

Great service and attention to our requirements. Full explanation of all additions and product care

6 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Super friendly sales guy called Singh…

Super friendly sales guy called Singh at the Colchester branch . Introduced himself then said he’d give us space to look and find him if we had any questions .
We did then had his undivided attention , couldn’t be more honest or patient .
Our daughter is buying a house and will be needing a sofa , we will be pointing her in Singhs direction as in all our years of furnishing , he was perfect .

7 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello Chris,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, made ordering my new furniture really easy and pleasant

4 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Brilliant!

Brilliant experience from start to finish. From walking into an impressive showroom, receiving great service, and walking out completely satisfied. Would highly recommend this store!

28 May 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Outstanding

Absolutely outstanding service from our DFS advisor. He was friendly, knowledgeable, and incredibly helpful throughout, giving great advice on colours and helping us find the perfect sofa. Nothing was too much trouble, and he even stayed a little later to make sure everything was sorted. The drinks and hospitality were a lovely touch too. We couldn’t be happier with the service we received and can’t thank him enough. A real credit to DFS!

3 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Lorraine A
DFS Central Customer Support

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