Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
Company replied
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Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our e... See more
Company replied
Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
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Relaxed and Friendly Atmosphere.
It was nice to be able to walk in the store and have a look around in our own time. Once we had settled on a product, a nice salesman came over asked if we would like a drink and then chatted to us about the products we were looking at. He was very friendly and helpful, nothing was to much bother and we did not feel rushed into making a decision. Everything was explained clearly and professionally, he was happy to repeat anything that we were unsure of and made the whole experience a pleasure not a chore.
16 August 2026
Reply from DFS Furniture - Colchester
Hello Helen,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Chris helped us at Colchester branch
Chris helped us at Colchester branch, he was very informative and not pushy at all!
16 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience at DFS Colchester…
Great experience at DFS Colchester choosing the Livie sofa set. Popped in a few times before to test before deciding with Mabs and Elaine being more than happy to help.
When purchasing Mabs was really helpful and made the purchase a smooth and a straightforward experience.
Would definitely recommend!
16 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great experience from DFS we bought a…
Great experience from DFS we bought a sofa and a sales rep was absolutely brilliant
15 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very happy with store experience
Very happy with store experience. Chris at Colchester was great. He was really helpful and made the whole ordering process easy and stress free.
15 August 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Chris met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
14 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was well informed by the sales
I was well informed by the sales personnel, he was very welcoming, professional and patience with to all my questions for him ,not all he made me a nice cup of coffee
14 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Top service from real warm and friendly…
Top service from real warm and friendly staff. Was offered tea or coffee and asked whether I’d like the air con machine moved to where we were sitting, as it was one of the hottest days of the year. The service was of highest standard, Mr.Singh was very thorough with his knowledge and explained everything clearly.
13 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good quality at competitive a price
The salesman, Mabs in the Colchester store was not pushy in any way. He was confident, professional and very knowledgable about the products.
The product was competitively priced and very comfortable.
We made the purchase.
13 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We were greeted with a smile by Singh…
We were greeted with a smile by Singh ,very helpful & informative, no pressure.offered honest advice.
12 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great shopping experience
I knew the sort of thing I was looking for. Chris helped me to make the final choice and make the purchase. Which was done efficiently and pleasantly. Thanks Chris
12 August 2026
Reply from DFS Furniture - Colchester
Hello Claudia,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful
Elaine guided us through our purchase, she was friendly and very informative making everything very easy and relaxed.
11 August 2026
Reply from DFS Furniture - Colchester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Me and my two children visited DFS…
Me and my two children visited DFS Colchetser and saw Elaine, for what i anticipated to be an intense experience was made seamless and very relaxing! Elaine was honest and also very respectful. I would recommend people to personally see her! We are counting down the days untill our new sofas arrive to our new home! Thank you!
1 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
IT was a very good experience
IT was a very good experience, the staff were helpful efficient but not pushy which is what I like in a sales person.
11 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic service great person to talk…
Fantastic service great person to talk to customer service was excellent so I decided to buy
9 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff made the visit worth…Joyce
The staff made the visit worth while,and the prices very good,
10 August 2026
Reply from DFS Furniture - Colchester
Hello Joyce,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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