Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more
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Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... See more
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful sales person
Very helpful sales person. Gave us time to try out the sofas and looked after us very well.
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Elaine made the process easy from start…
Elaine made the process easy from start to finish. Thank you!
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very helpful sales assistant that took…
Very helpful sales assistant that took time to go over all the fine details, making a very pleasant transaction overall .
22 August 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nice experience
Ease of ordering, pleasant, informative staff member, Chris. Lovely items of furniture.
21 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We really enjoyed and were happy with…
We really enjoyed and were happy with the customer service. We really appreciate Mabs who supported us so much.
19 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Mabs.
Kind Regards,
Jordan
DFS Customer Support
Chris the salesman was one of the best…
Chris the salesman was one of the best I have had the pleasure of dealing with, very knowledgeable and helpful, if the product is as good as the sales team we have made the right choice.
20 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
From arrival to end Singh helped us…
From arrival to end Singh helped us with excellent advice and recommendations, gave us time to decide, all round excellent service.
19 August 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Warm welcoming staff very helpful…
Warm welcoming staff very helpful provided good information around the after caste service and delivery. Have good advice on both sofas we were looking at to allow us to make a good informed decision. Also made us coffee. Highly recommend.
10 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Relaxed and Friendly Atmosphere.
It was nice to be able to walk in the store and have a look around in our own time. Once we had settled on a product, a nice salesman came over asked if we would like a drink and then chatted to us about the products we were looking at. He was very friendly and helpful, nothing was to much bother and we did not feel rushed into making a decision. Everything was explained clearly and professionally, he was happy to repeat anything that we were unsure of and made the whole experience a pleasure not a chore.
16 August 2026
Reply from DFS Furniture - Colchester
Hello Helen,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Chris helped us at Colchester branch
Chris helped us at Colchester branch, he was very informative and not pushy at all!
16 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience at DFS Colchester…
Great experience at DFS Colchester choosing the Livie sofa set. Popped in a few times before to test before deciding with Mabs and Elaine being more than happy to help.
When purchasing Mabs was really helpful and made the purchase a smooth and a straightforward experience.
Would definitely recommend!
16 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great experience from DFS we bought a…
Great experience from DFS we bought a sofa and a sales rep was absolutely brilliant
15 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very happy with store experience
Very happy with store experience. Chris at Colchester was great. He was really helpful and made the whole ordering process easy and stress free.
15 August 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Chris met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
14 August 2026
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was well informed by the sales
I was well informed by the sales personnel, he was very welcoming, professional and patience with to all my questions for him ,not all he made me a nice cup of coffee
14 August 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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