Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... See more
Company replied
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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See what reviewers are saying
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... See more
Company replied
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3K reviews
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Very helpful and very friendly
Very helpful and very friendly. Didn't catch their name but was very happy with the service from a clean and tidy store.
31 March 2026
Reply from DFS Furniture - Cheltenham
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Lovely choice of furniture and great…
Lovely choice of furniture and great savings. Really easy to afford with the 4 years 0% interest! Customer service was 10/10. Rouiche was very helpful and patient with our bundle! 👍
29 March 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really good service
Really good service, helpful and informative from the staff member. Provided relevant knowledge about products and finance terms. Made sure the sofa could be delivered up to my 3rd floor flat. I knew what I was going in to the shop to order, completed in 15 minutes.
30 March 2026
Reply from DFS Furniture - Cheltenham
Good morning Louis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I was listened to and had time to try…
I was listened to and had time to try out several models to find the right one
28 March 2026
Reply from DFS Furniture - Cheltenham
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. The lady was very knowledgeable and spent a long period of time going over different style sofas/measurements that would fit my needs and different fillings. Nothing was to much trouble. They even had a sale on which was a bonus. Looking forward in receiving my new U shape sofa.
Thank you :)
28 March 2026
Reply from DFS Furniture - Cheltenham
Good morning John,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
was very helpful and…
Member of staff was very helpful and although informed us of extras wasn’t pushy at all.
Very good experience.
Answered all our questions.
27 March 2026
Reply from DFS Furniture - Cheltenham
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Buying 2 sofas
The sales women was very helpful gave us excellent advice on care of the furniture treated us with upmost respect
26 March 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Mike was such a great help and…
Mike was such a great help and explained everything to us, but also didn’t try to oversell to us
25 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Positive experience
Staff in Cheltenham were so helpful and knowledgeable. Great systems for displaying the configurations of the sofa on a large screen.
21 March 2026
Reply from DFS Furniture - Cheltenham
Good afternoon Ben,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
We didn’t feel hassled when arriving in…
We didn’t feel hassled when arriving in store when we did need assistance the lady who served us was very knowledgeable and gave great advice.
20 March 2026
Reply from DFS Furniture - Cheltenham
Good afternoon Ruth,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Excellent service received from the…
Excellent service received from the sales assistant apologies i forget their name.
14 March 2026
Reply from DFS Furniture - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
The assistant was very understanding…
The assistant was very understanding and helpful communication skills and information about the furniture. 10 out 10thank you very much.
17 March 2026
Reply from DFS Furniture - Cheltenham
Good morning Angela,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
It would have been 5 stars but the…
It would have been 5 stars but the delivery times were absurd. We picked a sofa and fell in love with it and then they told us how long it would take to deliver as it was made to order and none were in stock. Took around a month to arrive however it is exactly what we wanted. If delivery times were shorter it would have been 5 stars.
2 February 2026
Unprompted review
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Thanks to Adam for the great service
14 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Had a good look around without being…
Had a good look around without being hounded by salespeople. Though they were attentive and helpful.
14 March 2026
Reply from DFS Furniture - Cheltenham
Good morning David,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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