Carrie was very helpful without being pushy, so much so we went back 2 months later to find her when we were ready to buy. She explained everything really well and made the process a nice experience.... See more
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... See more
Company replied
Simon took really good care of us, very knowledgeable, patient and personable. Made the process enjoyable. Sam came over to check our order all felt very thorough.
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3K reviews
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Reply from DFS Furniture - Cheltenham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
It would have been 5 stars but the…
It would have been 5 stars but the delivery times were absurd. We picked a sofa and fell in love with it and then they told us how long it would take to deliver as it was made to order and none were in stock. Took around a month to arrive however it is exactly what we wanted. If delivery times were shorter it would have been 5 stars.
2 February 2026
Unprompted review
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Thanks to Adam for the great service
14 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Had a good look around without being…
Had a good look around without being hounded by salespeople. Though they were attentive and helpful.
14 March 2026
Reply from DFS Furniture - Cheltenham
Good morning David,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good Morning Lysa,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very comfortable in our choosing our settee
Very helpful in the store in Cheltenham..not pushy at showed us where the recliners were ..left us to have a look ..showed us one we liked in one colour 5hen showed us one in the colour we loved ..very easy to buy it ..explained each step ..bought insurance each step we were told how much ..really pleasing experience to shop thrrr
13 March 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Second time visiting mike professional…
Second time visiting mike professional friendly, And a very caring and valuable employee
8 March 2026
Reply from DFS Furniture - Cheltenham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excelant service and very pleased with…Stoman
Excelant service and very pleased with purchase
8 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
The assistant was very friendly and was…
The assistant was very friendly and was also very professional she explained everything in detail we were very happy with our purchase
7 March 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Michael was very knowledgeable and…
Michael was very knowledgeable and helpful
Very smooth and easy process
5 March 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Satisfaction …
Michael the assistant was welcoming and made our choice easier by listening and leading us to the type of sofa we were expressly looking for.
His explanation of the differing seat fillings and the possible protection cover, proved useful.
5 March 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Michael.
Kind Regards,
Jordan
DFS Customer Support
Very informative and pleasant listened…
Very informative and pleasant listened to what we were saying.
4 March 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable and friendly staff who…
Knowledgeable and friendly staff who were not pushy
4 March 2026
Reply from DFS Furniture - Cheltenham
Good Morning Phil,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good afternoon Mike,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, any questions answered professionally and fully. Highly recommend.
24 February 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
The staff were friendly
The staff were friendly, but we were left to look around until we had made a decision, but people were there to offer help when we had questions
27 February 2026
Unprompted review
Reply from DFS Furniture - Cheltenham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Mike was amazing
Mike in the Cheltenham branch was top notch, very helpful and make the whole experience a breeze, A* service
25 February 2026
Reply from DFS Furniture - Cheltenham
We're happy to hear that your experience in the Cheltenham branch was so positive. We appreciate your feedback and are so glad we made things easy for you.
Kind Regards,
Vanessa
DFS Customer Support
EXtremely friendly and helpful…
EXtremely friendly and helpful employees who very clearly guided us through the purchase of2 new sofas.
21 February 2026
Reply from DFS Furniture - Cheltenham
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great service staff very friendly and…
Great service staff very friendly and helpful got what we was looking for very happy we purchased a rug the only thing is the delivery charge £50 for a rug is expensive
21 February 2026
Reply from DFS Furniture - Cheltenham
Good morning Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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