Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... See more
Company replied
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All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... See more
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... See more
Company replied
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Salesman Riley was very professional…
Salesman Riley was very professional and friendly and knowledgeable. Explained everything and made us comfortable with our purchase
1 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff were helpful
The staff were , great not trying to Push anything on us. Only shame Dfs don't put the mia range in store as on line only! One piece would help people i would suggest
30 March 2026
Reply from DFS Furniture - Chelmsford
Good morning Fran,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning Wendy,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Marco was very helpful.
29 March 2026
Reply from DFS Furniture - Chelmsford
Good morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Found what we were looking for
Found what we were looking for and all the options in fabrics and colours explained comprehensively. Listened to what we were looking for at and helped us to achieve it.
24 March 2026
Reply from DFS Furniture - Chelmsford
Good morning Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were really helpful and…
The staff were really helpful and explained all of the process
27 March 2026
Reply from DFS Furniture - Chelmsford
Good morning Calista,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Really lovely and seamless experience…
Really lovely and seamless experience from DFS in Chelmsford today. Ordered a fabulous sofa and the process was very relaxed, efficient and easy.
27 March 2026
Reply from DFS Furniture - Chelmsford
Good morning Sean,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were friendly, polite and professional
Staff were helpful, friendly and very professional. Excellent customer service from Alex in DFS Chelmsford. Would definitely recommend to friends and family. Enjoyable experience.
26 March 2026
Unprompted review
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service.
Staff were professional and friendly with a wealth of knowledge. Purchased corner unit and stall. Happy with cost and quality of product. Alex gave excellent customer service with a coffee thrown in. Would definitely shop at DFS Chelmsford again.
26 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Riley DFS
Riley was brilliant. Told him what we wanted and pointed us in the right directions straight away!
23 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Chelmsford
Good morning Andrew,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful customer…
Very friendly and helpful customer service. We felt relaxed and able to ask questions as we made our choice, and feel that our purchase was good value for money. I would definitely recommend DFS.
9 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
The young lad was very helpful and very…
The young lad was very helpful and very knowledgeable
21 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Helpful staff
Didn't expect the sofa will only be available 3 months after we ordered it. Hopefully it will be delivered at the time it should be.
16 March 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Excellent customer service. Made experience relaxed and took time to take me through options.
5 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Our instore experience
Visited DFS just to check on a colour choice after seeing a sofa online. Was met by Abby who was wonderful. She brought out a sample book and also offered to show alternatives as the sofa we wanted was not in the showroom. It was 19.50 and the store closed a 20.00 but said she would be happy to put the order through online for us. She mentioned all the extra services and products during the conversation and not at the end, which is very important. As an ex salesman many years ago and now working in Service Management the 'customer experience' was fantastic. Looking forward to our new sofa.
10 March 2026
Reply from DFS Furniture - Chelmsford
Good afternoon Roshan,
We're really grateful you shared this amazing 5* review. We are glad to hear that Abby helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
The person who helped us to buy our…
The person who helped us to buy our sofas gave us space to decide but was available to help. We were very happy with the in store service.
8 March 2026
Reply from DFS Furniture - Chelmsford
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at DFS!
Kind Regards,
Vanessa
DFS Customer Support
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