Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... See more
Company replied
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All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... See more
Company replied
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... See more
Company replied
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Marco at the Chelmsford was extremely…
Marco at the Chelmsford was extremely helpful throughout our purchase… he advised us to take time to consider and didn’t push to close the sale. Highly recommended
26 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
26 April 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Riley the brilliant shop assistant
19 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fantastic salesmanship ❤️
Our sales man was first class , made us feel comfortable and invited us for teas and coffee allowing us too really test out the sofa that I went on too purchase.
25 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We were impressed by the member of…
We were impressed by the member of staff who served us. He explained everything in a courteous and helpful way and was very patient in dealing with all our questions. Everything was carried out in a business-like, but relaxed, manner. We would come again! Thank you.
23 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly staff
Friendly staff, knew their stuff, made us feel really welcome with our children too
19 April 2026
Reply from DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Our sales assistant Marco was 1st…
Our sales assistant Marco was 1st class, very experienced and polite.
19 April 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
First class service
From the minute we walked into the store it was like we were the only customer. A sales person greeted us, showed us the the area the items were located in explained what there was and then vacated to give us time to choose. Once we had chosen he was attentive, offered coffee and took the order explaining the options without pressurising for you to purchase. First class start to finish
18 April 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Marco was excellent
Marco was excellent! Easy to talk too and explained everything brilliantly! So helpful and knowledgeable. Thanks Marco
17 April 2026
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sales manager was extremly helpful
Sales manager was extremly helpful, was very clear and procise
16 April 2026
Reply from DFS Furniture - Chelmsford
Good morning Daryl,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Wonderful team and information about each sofa we looked at…
The team at dfs Chelmsford was very helpful in helping us feel at easy when we was choosing our sofa and gave us loads of information about each sofa we looked at, highly recommended and a great team
6 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Very good customer service
When we walked into the store we were greeted almost immediately by Steven. We told him what we were looking for and he was very helpful
We liked the sofa bed we saw and it was a good price in comparison to other sofas we had looked at previously
Steven was pleasant, informative and not at all pushy. Overall a good experience and I’d recommend the shop and Steven !
12 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
6 April 2026
Reply from DFS Furniture - Chelmsford
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Had the product we needed and…
Had the product we needed and salesperaon was very knowledgeable.
4 April 2026
Reply from DFS Furniture - Chelmsford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Marco was very helpful
Marco was very helpful, we have made a great purchase and definitely been advised the right thing.
11 April 2026
Reply from DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and knowledgable staff…
Very helpful and knowledgable staff member plus a cup of tea provided for each of us !
3 April 2026
Reply from DFS Furniture - Chelmsford
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
The staff were very approachable
The staff were very approachable, friendly and helpful.
30 March 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Riley was very informative, and gave us his time and advice.
Riley was very informative, very friendly experience. 11/10
6 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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