Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... See more
Company replied
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All staff were polite, helpful and friendly with our kids from start to finish. Josh dealt with us and was fantastic, he was very patient with our children and helped us finalise our order really quic... See more
Company replied
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... See more
Company replied
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Westway, CM1 3FJ, Chelmsford, United Kingdom
- 0333 999 9522
4.9
Excellent
2K reviews
Asks customers to review
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Very helpful
Very helpful, they made sure to cover everything you needed to know. Very accommodating and even showed you other furniture with similar dimensions that they didn't have in the showroom so you could visually get an idea of the actual size. Lovely experience.
26 May 2026
Reply from DFS Furniture - Chelmsford
Hello Kimberely,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Highly recommend if you’re looking for a sofa! 🤩
We had Marco help us today, from the Chelmsford store.
He was very knowledgeable, didn’t feel pressured, he made us feel welcome by making us a coffee and showing us options with the colours.
To be honest, i have never received such good customer care, an asset to the company. Thank you!
24 May 2026
Reply from DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Fantastic customer care
Fantastic customer care - great experience with buying a new sofa at Chelmsford store - thanks
23 May 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience at DFS this…
Fantastic experience at DFS this morning. Took advantage of the sale plus it was a great shopping experience. Got exactly what I needed and it’s being delivered on 7 days! Excellent customer service.
23 May 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Marco and his team were polite
Marco and his team were polite, helpful, clear and made shopping straightforward and easy. Marco explained my various options patiently and throughout my experience i felt much supported. Many thanks to them.
23 May 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Sales staff where very helpful talked…
Sales staff where very helpful talked me through the whole order.
21 May 2026
Reply from DFS Furniture - Chelmsford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
New sofas purchase
The sales staff were friendly, knowledgeable and explained all our options available. We have bought sofas from DFS before and are very happy with their customer service and product quality
13 May 2026
Reply from DFS Furniture - Chelmsford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good morning Rosie,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great experience from start to finish…
Great experience from start to finish looking for a sofa for the new house. Was greeted warmly by Alex upon entry and offered help, but not overbearing. We had previously seen something we liked but we're since unsure about, so Alex talked us through different options along with the different materials and colours available to us. Offered us a drink, took time to clearly explain the different add ons available to us and helped us make a choice for the sofas we needed. Would highly recommend
12 May 2026
Reply from DFS Furniture - Chelmsford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alex met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and no pressure to decide
The sales assistant was very helpful and especially patient with us, as we struggled to pick between two ranges. We had a very bad experience with a different company which ended up with the furniture ombudsman finding in our favour so we were rather nervous to avoid similar issues but the process was straightforward, and we have had more contact from DFS (with useful information - not spam) than the whole time with their competitor. We look forward to receiving the furniture in a few weeks. Thank you.
3 May 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
A very positive experience
A very positive experience. Alex talked us through our purchase thoroughly. Would highly recommend.
9 May 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent experience in DFS today
Excellent experience in DFS today. Was welcomed in to the store, had help choosing certain aspects of the sofa we wanted and given great advice during it.
4 May 2026
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
I ordered two and three seater power…
I ordered two and three seater power recliners online after trying in store. Delivered in less than two weeks . Very polite and experienced delivery men .
Lovely sofas and happy with look and comfort.
4 May 2026
Reply from DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chelmsford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very professional and informative…
Very professional and informative service. Made me feel at ease.
2 May 2026
Reply from DFS Furniture - Chelmsford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We walked in store and were greeted by…
We walked in store and were greeted by Marco. When we had decided what we wanted he showed us how the sofa bed worked. He gave us time to discuss with my partner and made sure we were happy and explained everything in full.
2 May 2026
Reply from DFS Furniture - Chelmsford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer support
Reply from DFS Furniture - Chelmsford
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Customer service was brilliant
Customer service was brilliant, very well explained and very helpful.
26 April 2026
Reply from DFS Furniture - Chelmsford
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
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