From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home! Also, the team... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
5 star experience today in Dfs Carlisle Lovely Rebecca offered us a warm drink and helped answer all our queries. Nice relaxed atmosphere and plenty of time given to make our minds up. Only one d... See more
Company replied
Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.
Made very welcome in store, the chap who we dealt with was very polite, he explained everting and was a pleasure doing business with him. (Can’t remember his name)
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DFS made buying a sofa easy
DFS made buying a sofa easy. They stood back when I needed them to and allowed my to make choices in my own time. The member of staff then processing the purchase was extremely helpful and knowledgeable. Having had a previous bad experience with another company, DFS made buying a sofa a pleasure.
4 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Jacob at Carlisle DFS was very…
Jacob at Carlisle DFS was very knowledgeable, friendly and helpful
3 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
My experience was quick easy and super…
My experience was quick easy and super friendly
3 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service all staff…
Excellent customer service all staff very knowledgeable regarding items
2 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. We weren’t pressured into buying anything just left to browse until we were ready to talk and then all our questions were answered well
26 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Robyn the sales consultant was very…
Robyn the sales consultant was very profesdional, kind & very helpful on deciding on our purchase
2 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The salesman was very helpful and…
The salesman was very helpful and explained everything in great detail went threw all the different options of what I could get
2 August 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Rachel was brilliant
Rachel was brilliant, we came in and spoke to her last weekend and went back again this weekend 02/08/2026 and straight away went to find her.
She took the time and patience to go through everything with us.
2 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rachel.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff was fantastic with the gentleman I was to purchase a new sofa
The staff was fantastic with the gentleman I was supporting to purchase a new sofa. Took the
24 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Overall good experience
Good selections and good staff, robyn was excellent. Has got a lot of collections
2 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were very happy with dfs at…
We were very happy with dfs at carslile..the young lady with blonde hair ..as can't remember her name ..was so helpful and kind ..we felt at home..and she was brilliant at her job and all staff were lovely..will be back in 4 years...Thank-you 😊
26 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Sofa shopping
Robyn was really friendly, and very knowledgeable while helping us find our new sofa. She took time to show us lots of different options. A really pleasant experience.
1 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
Rhys was very knowledgeable and gave us…
Rhys was very knowledgeable and gave us confidence to go ahead
1 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service
The colleague that supported us was really helpful in ensuring we got the correct sofa we were after
1 August 2026
Reply from DFS Furniture - Carlisle
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
DFS - Carlisle
The Staff were really friendly and knowledgeable, allowing us to make an informed purchase on our new sofa. Finance options and the benefit of aftercare products were also clearly explained, which was very helpful. In all, the service provided was really good.
20 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The easiest purchase ever
The easiest purchase ever, walked in seen the sofa we liked and Robyn the sales lady spoke to us as we walked in then asked how we were getting on whilst we were sat on the sofa we liked! We had a long informative conversation about the style, leather type etc and we were sold on that sofa so ordered it! Couldn’t have been easier!
28 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Robyn was very polite and helpful
Robyn was very polite and helpful. Helping us throughout the process.
28 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Very good telephone communication
Very good telephone communication, the gentleman who answered explained about the payment system to me and it all went smoothly. Delivery within one week which was fine.
20 July 2026
Reply from DFS Furniture - Carlisle
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carlisle
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.