DFS Furniture - Carlisle Reviews 

Good atmosphere in the store at Carlisle. Was approached on entering offered help if required. Was left to look around at our own pace. If we needed help we only had to ask. Finally settled on our choice. Reece was extremely good at explaining options, timeline and payment schemes. He was very pleasant and relaxed. We completed our purchase with ease. Delighted with our experience. Thanks Reece.

No pressure at all pure professional helpful service very thankful

Great service. Really friendly staff. So easy to buy a purchase from them. Would highly recommend. Great prices too

Fantastic service from start to finish.
Very happy with my sofa, have used DFS before and would use again.

David was friendly, polite, knowledgeable and very professional. No pressure, a real pleasure to deal with and an asset to your company.

My experience was extremely easy the sales assistant lady was professional, informative, helpful and nothing was any trouble.

Really satisfied with the customer service from David

Robyn made me feel comfortable very friendly and interested in me as a person not just the sale lovely lady

Customer service was excellent she helped me all the time with no pressure

Jacob was fab. Helped us with everything we needed. Carlisle store

Excellent service from a lovely lady .

Great selection of quality goods on offer. David our salesman was welcoming, polite, informative and handled our purchase with professionalism. A very pleasant experience all round.

The young girl Amelia was absolutely fantastic talking through everything and was pleasant while being professional

Rachel was fantastic from the moment we went into store... 10/10 service. Very helpful and would recommend thanks for all your help

Avoid this shop unless you are buying for a home you are in already. We were in the process of moving home and needed a sofa for the new house. With DFS’s ‘bespoke made to order’ service we decided it was best to order in advance of us getting the keys to the new house. The saleswomen assured us if the house was to fall through as long as we has a letter from the solicitor confirming it wasn’t our fault we could get a refund. Utter b******t. When the purchase of the house fell through DFS were uninterested. They just kept hounding my wife asking when they could deliver. They consistently went with the warehouse was getting a refurb so they needed the stock out nonsense. It transpires there was of course no warehouse refurb. Sounds like they pull that line on the regular unless they get their warehouse refurbed every 6 months. If it was up to me I would have told them to shove their deposit but they put fear into my wife that we could end up in court for breach of contract. Now we have a new unwanted sofa crammed into my wife’s elderly grandmothers spare room because we have no where else to store it. Thanks for the terrible service DFS Carlisle. My advice, buy your sofa from elsewhere.

Ellie was excellent from start to finish in helping us decide on our sofas! Advise was top drawer and can’t recommend her enough! Thankyou very much

DFS made buying a sofa easy. They stood back when I needed them to and allowed my to make choices in my own time. The member of staff then processing the purchase was extremely helpful and knowledgeable. Having had a previous bad experience with another company, DFS made buying a sofa a pleasure.

Jacob at Carlisle DFS was very knowledgeable, friendly and helpful