Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day. We spent around two hours in the store, and th... See more
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Great customer service from Jacob in the Carlisle store today. Very knowledgeable and pointed us in the right direction to sofas we had viewed online. He gave us enough space to try out and discuss wh... See more
Company replied
Excellent service from robyn at carlisle storeshe is really helpful explains really well. She is an outstanding worker knows her job makes you feel at home,offered me a drink and how nice it was moch... See more
Company replied
Rhys was a credit to your company and explained everything thoroughly. Very very professional. This young man deserves a promotion. His professionalism and knowledge of your products are something for... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Duke's Road, CA1 1JD, Carlisle, United Kingdom
- 0333 999 9813
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Great service, loads of information the young man was kind and very helpfull. Everything was explained well and and certainly didnt rush us in any way. thank you for great service.
13 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Robyn was very helpful while we were…
Robyn was very helpful while we were trying to decide on a sofa. We felt there was no pressure at all. Thank you.
12 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Orka
Rachael was so so helpful! She was so helpful, not pushy, and was honest when choosing a sofa to ensure we had the perfect one!
11 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpfull 100% use again
Our customer advisor was more than happy to help and explained everything we needed to know
11 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Robyn at Carlisle DFS was absolutely fantastic!
Robyn at Carlisle DFS was absolutely fantastic! She was so warm, friendly, and approachable that we genuinely could have chatted with her all day.
We spent around two hours in the store, and throughout the entire visit she took the time to go through every detail of what we were looking for. Her patience, knowledge, and attention to detail meant we found the perfect sofa for our home.
Her professionalism was outstanding, and her friendly, personable approach made the whole experience enjoyable from start to finish. We’ve already recommended her to friends and family, and we wouldn’t hesitate to do so again.
Thank you so much, Robyn, for making our sofa-buying experience such a positive one!
3 July 2026
Reply from DFS Furniture - Carlisle
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Robyn helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service happy with product buy…
Great service happy with product buy Robyn was helpful
10 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Quick easy friendly knowledgable staff
9 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We had a great experience in DFS this…
We had a great experience in DFS this morning, the staff member who helped us was exceptional, very informative and explained everything clearly.
9 July 2026
Reply from DFS Furniture - Carlisle
Hello Amanda,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Carlisle
Good selection. Helpful staff who went out their way to see where we could save money
1 July 2026
Reply from DFS Furniture - Carlisle
Hello Stephani,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Robyn
As soon as we walked in the door Robyn made us feel welcome. We were offered a coffee and left to have a wander around, there was no pressure or anything. Will definitely be back and will look out for Robyn 😊
7 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Pleasant staff
7 July 2026
Reply from DFS Furniture - Carlisle
Hello Clive,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Rhys was a credit to your company and…
Rhys was a credit to your company and explained everything thoroughly. Very very professional. This young man deserves a promotion. His professionalism and knowledge of your products are something for him to be proud of and you as a company should be proud of also.
6 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from robyn she is…
Excellent service from robyn at carlisle storeshe is really helpful explains really well.
She is an outstanding worker knows her job makes you feel at home,offered me a drink and how nice it was mocha.
6 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent service
6 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from Jacob in…
Great customer service from Jacob in the Carlisle store today. Very knowledgeable and pointed us in the right direction to sofas we had viewed online. He gave us enough space to try out and discuss what we thought but was close by to answer any questions and queries. Faultless service from start to finish. Very happy with our purchases today.
5 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jacob met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Robyn was very helpful, answering questions about the sofas we were looking at. She offered coffee and was able to give great advice on our selection.
5 July 2026
Reply from DFS Furniture - Carlisle
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Robyn.
Kind Regards,
Jordan
DFS Customer Support
lady was very helpful and knowledgable
5 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Found what we wanted it was a fantastic…
Found what we wanted it was a fantastic experience with David.
Overall, it was a Fab visit
Thank you
5 July 2026
Reply from DFS Furniture - Carlisle
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Robbie was excellent 👌 she explained…
Robbie was excellent 👌 she explained everything without any pressure . Excellent service from her . Ended up buying 2
4 July 2026
Reply from DFS Furniture - Carlisle
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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