DFS Furniture - Carlisle Reviews 

Very welcoming, polite & answered any questions as best as possible that we had. Had a very lovely experience. Can’t wait for our new sofa to come. Customer service was fab.

Staff were informative and friendly, ordering the sofa was zero hassle and very easy

Ellie couldn't have been any more helpfull . Absolute delight to deal with . Highly recommended 👌

Great experience! Given options and saw actually how our gorgeous sofa would look!
Can’t wish for a better service!
Looking forward to our new sofa arriving!

Friendly service with good product knowledge

David was very friendly and helpful during my visit and ran me through the purchase choices. Great customer service.

Great tidy store and the team are so helpful

Has a great experience with the staff …
Absolutely amazing

Lovely and friendly service

From start to finish, Rachel was so kind and helpful, always checking in and doing her absolute best to get our sofa delivered as quickly as possible as we had a young baby at home!

Also, the team who delivered the sofa from the north east were so lovely too and helped in so many ways, since I was recovering from a c-section and couldn’t do much.

Excellent experience

A fantastic friendly service. She listened to my needs and recommended the perfect sofa

Sofa purchased for a holiday let. We were assured by DFS that the sofa would fit in the house and that delivery would be on a Saturday - change over day. So…. the sofa was delivered on a Saturday but the delivery men could not fit the sofa through the front door. Note we had got rid of the old sofa in the morning and now had no sofa for our guests due to arrive in couple hours as they had to take our new sofa back to the depot. To cut a long story short the delivery men did not remove the head rests which was the reason it would not fit in the house. If that had been done there would have been no problem. Trying to get a new quick delivery date had been trying to get to the moon and back ‘mission impossible’. I would have assumed that due to this being a mistake from the delivery firm and DFS that they would have done as much as possible to rectify this issue. So sofa now being delivered on a Sunday ( 6 days later) which is affecting now 2 sets of guests and the day we are supposed to be attending a wedding. The after care service from DFS is atrocious all DFS want to sell you the sofa then after that you get what you can with service. I am mentally drained in trying to get this issue resolve.

Thank you for your kind response - I will contact the complaints line. Discussed access into the house with DFS and please be assured that the detail with the complaint is entirely the responsibility of DFS and the delivery firm. As noted this was due to the drivers not being briefed on the dismantling of the headrests nothing other than that I’m afraid - not the customers responsibility. Thank you for your assistance with this matter.

Absolutely amazing, Robyn at the carlisle branch couldn’t do enough for us, she was so helpful

Lovely staff not pushy at all
Very helpful

Very professional and good service

Excellent service very patient whilst we chose colours.

Good shop lots of bargains good prices well looked after with staff

Bethany approached us shortly after we went into the store asked if we needed any help she was friendly and very helpful knowledgeable without being pushy , she helped us eliminate from a good range of choice . 10/10 .