Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... See more
Company replied
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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Mike at DFS Leckwith Rd
Mike at DFS Leckwith Rd, Cardiff was so patient and customer friendly . Nothing was too much trouble for him. He was amazing.
14 January 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your experience. We're happy to hear that our team member was patient and helpful. Thank you for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We are so happy we could assist you in finding the perfect companion! Thank you for your kind words; we appreciate your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Zeena
Had a really good experience with Zeena she was very friendly and provided exceptional customer service and are happy with our purchase. I had a bit of a funny turn, feeling faint whilst in the store and Zeena was amazing. She is a credit to your company.
14 January 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to leave your review. We're happy to hear that you had a really good experience and are pleased with your purchase. We value your feedback!
Kind Regards,
Vanessa
DFS Customer Support
Best sofa shop about!
I've always bought my sofa from DFS I've always had good experience with friendly sales staff! , and the store is always well presented, was a gutted that store in Cardiff was temporarily closed and I had to travel further to next nearest one, however it didn't stop me from purchasing another sofa and coffee table. , best shop for buying sofas going in my opinion and quick at delivering.
7 January 2026
Reply from DFS Furniture - Cardiff
We appreciate your continued loyalty and are happy to hear about your positive experiences with our sales team. We're glad that you found what you were looking for, despite the temporary closure. Thank you for the 5-star review!
Kind Regards,
Vanessa
DFS Customer Support
Zeena
When at the Leckwith store yesterday, the sales assistant, Zeena, was very helpful, knowledgeable and friendly and nothing was too much trouble for her. Zeena is an asset to your company and if all sales assistance were as friendly and helpful as her, there would be more positive shopping experiences all around.
13 January 2026
Reply from DFS Furniture - Cardiff
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a fantastic experience with…10/10
We had a fantastic experience with staff member ROSE at leckwith Cardiff store not rushed and explained everything very clearly we took her advise and waiting for our lovely sofas thank you ...
12 January 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience with our team's helpful and polite service!
Kind Regards,
Vanessa
DFS Customer Support
Rose the lady who helped us was great
Rose the lady who helped us was great , she was engaging a lot with our three year old who we had with us - gave us some great advice on the sofa we liked and we decided to buy it there and then - a pleasant experience
11 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Rose in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Came in looking for a new sofa with a…
Came in looking for a new sofa with a few ideas we had already seen. Allison assisted us with our choices until we decided on the right one.
10 January 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The lady who sold us our furniture was…
The lady who sold us our furniture was lovely, very friendly, and make us feel at ease, explained everything throughly. And made our experience pleasurable.
3 January 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It was good
Good range in well presented wharehouse. Excellent staff interactions form a very helpful lady
4 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great shopping experience
Great selection of furniture so we were able to find exactly what we wanted. Happily left to wander the showroom ( I hate pushy sales people) until we found what we wanted and then helped by the lovely Rose to finalise our purchase.
9 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service from the Cardiff…
Fantastic service from the Cardiff branch very helpful no pressure Sena credit to your store
9 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
We're glad you had a great experience in our Cardiff store. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
We were able to look at the sofas on…
We were able to look at the sofas on our own. Staff did introduce themselves and if we had questions come and ask, which was great.
Once we found the sofa we liked, Pete was extremely warm and friendly answering our questions.
7 January 2026
Reply from DFS Furniture - Cardiff
We appreciate you sharing your experience and giving us a great rating. We're glad you were able to browse comfortably and that our staff was helpful and friendly when needed.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Matthew,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent customer service
Excellent customer service, all aspects of the sale were communicated with great clarity and professionalism,
7 January 2026
Reply from DFS Furniture - Cardiff
Good morning Colin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service at DFS Leckwith, Cardiff
Excellent customer service with knowledgeable staff. Graziel greeted us at the Leckwith Store in Cardiff and gave us all her attention and knowledge regarding sofas and after sales service. It was a pleasure to deal with her
28 December 2025
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great sales person
3 January 2026
Reply from DFS Furniture - Cardiff
Good Morning Steve,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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