Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... See more
Company replied
The sales representative, Zeena was so helpful and allowed us to take our time. She was informative and hospitable. Will definitely go back for future purchases.
Company replied
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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Top class service, really helpful!
We had a very specific request- a pink sofa with pretty small dimensions. Jamie took the time to show us all the possibilities with different shades of pink, different fabric finishes and different sizes until we found the perfect fit for us. Jamie really listened to what we needed and custom-made the advice accordingly, and spent plenty of time with us. We didn't feel pressured at all and went for a coffee break nearby to consider our options before returning to buy our really comfy blush pink orka "cuddler" size. Great experience and looking forward to receiving it!
10 February 2026
Reply from DFS Furniture - Cardiff
Good morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Great range of furniture and lovely staff.
Great range of furniture on offer. Nicely displayed and easy to see prices of each item. Good range of colour options available. Staff easily found when needed.
Sameera was great, helping us to discover which settee would be most suitable for us, going through lots of options and offering good suggestions and advice. No sales pitch or undue influence.
8 February 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience and give us a 5-star rating. We're happy to hear that our team member was helpful, and that you found a suitable settee.
Kind Regards,
Vanessa
DFS Customer Support
We were very well looked after by the…
We were very well looked after by the sales assistant in store who was knowledgeable without being at all pushy and was pleasant and helpful throughout.
7 February 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your experience. It's great to hear that our sales assistant was so helpful and knowledgeable during your visit.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We appreciate you sharing your wonderful experience! We are so happy to hear you enjoyed our service from beginning to end.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
26 January 2026
Reply from DFS Furniture - Cardiff
Thank you for your positive review.
Kind Regards.
Vanessa
DFS Customer Support
Helpful and Friendly Staff
Special mention to Dave, very helpful and friendly. Thank you!
1 February 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience. We're so glad to hear that our colleague was helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
Rose was super helpful and…
Rose was super helpful and professional, but also really kind and friendly.
31 January 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your feedback. We are so happy to hear that you were pleased with the service you received.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We're glad you enjoyed your experience viewing our furniture without feeling pressured. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Samira was very helpful and made my…
Samira was very helpful and made my shopping experience easy and hassle free.
28 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very attentive and non pressuring…
Very attentive and non pressuring service. We had time to go through all our requirements which were perfectly met. Allison was so helpful ,knowledgable and personable. We have visited a number of showrooms and the fact that Allison gave us time certainly made a difference and we were absolutely certain in our decision to purchase. This was at the store on Leckwith Road,Cardiff CF11 8EG.
26 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The assistance was very helpful and…
The assistance was very helpful and knowledgeable and the price were reasonable for the quality of sofas on display. The range of sofas on display was good.
24 January 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Sofa shopping made Wonderful by Sam
Warm welcome from Sam in the Cardiff store almost as soon as we arrived which was lovely. We had seen what we wanted online and Sam helped us find and then purchase this model in store. Everything from purchas through to delivery was explained clearly. Overall our experience today in the Cardiff store was excellent!
24 January 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
very helpful and pleasant young lady
very helpful and pleasant young lady, Rose, made us welcome and seemed to have knowledge of all products, was not pushy at all. If the rest of our experience with DFS is as good we will be very pleased.
23 January 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Helpful and knowledgeable young man ……
Helpful and knowledgeable young man … not pushy let us spend time looking at furniture, then came to offer advice on quality and financial options available. Store Cardiff at Leckwith
20 January 2026
Reply from DFS Furniture - Cardiff
We're glad you enjoyed your experience at our Cardiff store. It's great to hear that the team member was helpful and knowledgeable, providing advice on quality and financial options without being pushy. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Our sales person Sameera was excellent to deal with
Our sales person Sameera was friendly and easy to talk to. Very knowledgeable about the products on sale, helpful and patient. She made the whole experience easy and enjoyable, thank you
17 January 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sameera.
Kind Regards,
Jordan
DFS Customer Support
We were welcomed in warmly
We were welcomed in warmly, and received amazing customer service, thank you ❤️🍀
16 January 2026
Reply from DFS Furniture - Cardiff
Good morning Mena,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
From the moment we walked through the…
From the moment we walked through the doors, help was available. We knew what we wanted but had questions which where answered fully.
We wher e not rushed and we where given plenty of time to review option .
14 January 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Mike at DFS Leckwith Rd
Mike at DFS Leckwith Rd, Cardiff was so patient and customer friendly . Nothing was too much trouble for him. He was amazing.
14 January 2026
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your experience. We're happy to hear that our team member was patient and helpful. Thank you for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We are so happy we could assist you in finding the perfect companion! Thank you for your kind words; we appreciate your feedback.
Kind Regards,
Vanessa
DFS Customer Support
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