I came into DFS with a particular sofa and chair in mind I was helped really quickly and efficiently All done within a short time Mike helped me really well and retained a sense of humour as I di... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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Sam was amazing from start to finish - she was polite, knowledgable on the product and always had a big smile on her face. Very approachable and not pushy on sales. Overall a top quality service and s... See more
Company replied
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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Amazing dfs so helpful really amazing…
Amazing dfs so helpful really amazing people who work there lovely quality sofas to
29 May 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I had a good customer service
I had a good customer service. I was well welcomed. Who attended to me was quite explicit.
Know what she was doing, active and we left very satisfying....
29 May 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Zina was friendly helpful through out…
Zina was friendly helpful through out the sale advising us on all aspects of the suite etc
29 May 2026
Reply from DFS Furniture - Cardiff
Hello Pamela,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Zeena made our purchase so easy and was…
Zeena made our purchase so easy and was absolutely amazing, I couldn't be happier with my new sofa's. Thank you
28 May 2026
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I came into DFS with a particular sofa…
I came into DFS with a particular sofa and chair in mind
I was helped really quickly and efficiently
All done within a short time
Mike helped me really well and retained a sense of humour as I did have a special needs person with me who needed attention whilst we were completing the details of the purchase
28 May 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
Sam was amazing from start to finish
Sam was amazing from start to finish - she was polite, knowledgable on the product and always had a big smile on her face. Very approachable and not pushy on sales. Overall a top quality service and she is a credit to the Cardiff Leckwith branch!! (branch location not an option on below drop down)
25 May 2026
Reply from DFS Furniture - Cardiff
Hello Josh,
We're really grateful you shared this amazing 5* review. We are glad to hear that Sam helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Carly and Zena at leckwith store are…
Carly and Zena at leckwith store are absolutely amazing so helpful and informative
13 May 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Everything from start to finish was…
Everything from start to finish was brilliant we were given the opportunity to wander around the store but staff were on hand to answer any questions. We found a sofa we loved and Rose was really helpful in taking us through the steps to get the sofa booked in, and delivery will be in 2 weeks which is brilliant. Special mention also to the lovely manager who was able to answer a few questions we had. (we visited the Leckwith store in Cardiff)
16 May 2026
Reply from DFS Furniture - Cardiff
Good morning Mel,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Leah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We paid for gliders on the sofa there…
We paid for gliders on the sofa there was none, I want a refund marks on the sofa screws missing it is not good enough. Please advise what you are going to do yo resolve these issues.
21 April 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Great Experience
Great Experience
David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and knowledgeable on all aspects.
David initially helped us and answered questions regarding Arwen and plotted different types of styles. We were sold on this but had to come back the next day to show one more family member before placing our order.
We dealt with Zeena the next day and placed the order. Very kind and polite.
11 May 2026
Reply from DFS Furniture - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Loverly staff member David
Excellent Loverly staff member David. Very nice not plushie but very good
5 May 2026
Reply from DFS Furniture - Cardiff
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Really pleased with how our visits…
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and informed on all options. Agreed to come back the following week after taking some time to consider options. Returned a week later, and Sameera sorted us out quickly and smoothly. Explained everything, what happens at each stage and look forward to taking receipt of our new sofa. Would definatley recommend
2 May 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sameera met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Shocking and never agin
Shocking and never agin, buys a sofa made and delivered in weeks, six custom all made by the same designer Joules, two arrive on April the 2nd of April, 2 arrived at the 8th of May and 2 are currently outstanding to arrive god knows why
7 May 2026
Unprompted review
Reply from DFS Furniture - Cardiff
Good afternoon Jason,
Thank you for taking the time to share your feedback, its much appreciated.
To confirm you have 6 items on the order which come from three separate suppliers all of which have different delivery times. The delivery times for each item are visible near the product description for each item you purchased online. This is why you have had separate deliveries, the remaining scatter cushions you are waiting on do come with a 10-week lead time as advertised via the website.
If you have any other questions surrounding this please do let us know on 0333 9999 777.
Had a wonderful experience but my sofa…
Had a wonderful experience but my sofa today. The staff was very informative and provide wonderful customer service
5 May 2026
Reply from DFS Furniture - Cardiff
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent service and information about…
Excellent service and information about different products available. Mike was great explaining different options available to me.
5 May 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
Great price ,great customer service
Allison the lady who served me was friendly and helpful found the sofa i wanted showed me the colours .she was great
4 May 2026
Reply from DFS Furniture - Cardiff
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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