Possibly one of the nicest retail experiences I’ve had. From the moment we walked in the door, it was nice to not be pestered by a sales person - we found a member of staff once we’d had a wand... See more
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Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... See more
Company replied
The women that had just started in Doncaster Carcroft (can’t remember her name sorry ) was very helpful and very knowledgeable. Helped us decide colours and explained everything really well to us. Lau... See more
Company replied
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Carcroft
Hello Miss Oreilly,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS Doncaster
We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted, she helped us with colours, the finances and care of the leather sofa. Very professional and friendly. A very pleasant sofa buying experience.
26 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff was welcoming spoke when we…
Staff was welcoming spoke when we entered the show room , explained what area things were,left us alone to have a good look around never pushed us on buying that was so nice as people don’t need to be pressured when looking, (excellent) 😊 came over to help when we needed them (AAA)over all fantastic costumer service.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
A relaxed sales approach
A relaxed sales approach, not pushy like they used to be, more more enjoyable experience.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Natash who i spoke to very helpful
Natash who i spoke to very helpful, talked me through how to place my order. Nice lady, will be back to order again.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesperson was very courteous
The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were explained to us very clearly. Thank you.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
No hassle. Super happy!
No hassle. Staff let me know they were there when I was ready. Very comfortable didn’t feel pressured at all. Lauren was very professional. Customer service was on point. So happy with my purchase.
25 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lauren.
Kind Regards,
Jordan
DFS Customer Support
No pressure able to browse at our…
No pressure able to browse at our leisure. 3rd time weve purchased in recent years friendly ,helpful and pleasant staff
24 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great sevice
The service, advice and information I received both in store and online was excellent
24 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent buying experience by salesman…
Excellent buying experience by salesman Matt. Was helpful and informative at every step of our Sofa selection, and did not pressure us at all. Highly recommended at Doncaster. Cheers
23 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
Great customer service, knowledgeable staff members who took us through every step of the way and explained everything to use and made sure we understood everything.
23 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Delivery drivers was fantastic they…
Delivery drivers was fantastic they delivered my sofa 22/7/26 from distribution center Carcroft was absolutely fantastic nothing to much trouble really good with my disabled son these guys are a credit to dfs
Sofa fantastic really good so far
Whu l give 1star less because didn't realise cushions was extra
22 July 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff
Staff - Joe was super helpful with helping us choose our sofa today with throwing in a free cleaning kit too! Thanks Joe :)
19 July 2026
Reply from DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful assistant Elenor hope l…
Very helpful assistant Elenor hope l got her name correct thanks very much
12 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Our customers service agent was great
Our customers service agent was great, got the job done quickly and efficiently with all the relevant information given to us which is exactly what we wanted.
19 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The sales person was courteous and…
The sales person was courteous and helpful without being pushy
19 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly and helpful staff
All our needs were met. The staff were very friendly and helpful
18 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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