DFS Furniture - Carcroft Reviews 3,122

Helena gave excellent service from start to finish

Excellent customer service! Not pushy at all, very helpful and friendly

Friendly welcome from all staff involved then we were left to wander. No hard sell but they advised us where they were if we needed anything. Fabulous store, well laid out and plenty to choose from.
Went home to think about a choice of 2/3 then went back the next day. Different staff but same lovely attitude. We bought a sofa!
Only niggle was we were told the sofa was in stock ready to go but given a delivery date for 3 weeks time!! And crikey when did delivery increase to £129 surely fuel can’t be blamed on that!

Amazing service from both guys helping ordering with my sofa today! 100% recommend.
Helped with finding the perfect sofa, order process was simple
Very friendly

Great joe was fantastic and put no pressure for sales just good advicd

The staff at Carcroft showroom made us feel like we were the only people that mattered to them. They were very helpful and friendly

We recently visited DFS looking to buy two sofas after a previous visit where we just couldn’t quite find the right ones. As soon as we arrived we were greeted by Shannon, who remembered us from before and instantly made us feel welcome again. She was genuinely friendly, took the time to ask what we were looking for, and clearly explained where the different sofa styles were around the showroom.

What stood out was how relaxed the whole experience felt. Shannon checked in occasionally while we were browsing, but there was absolutely no pressure hovering over us like a sales drone with a clipboard. She even offered us drinks, and the cappuccino was surprisingly good for a furniture store pit stop

After around half an hour we found the perfect sofas, and Shannon took over to sort the paperwork. She made everything really straightforward, explained the finance options clearly, talked us through how to properly maintain the sofas, and even kept the cappuccinos flowing. She also explained the extended insurance package, which actually seemed very good value for what was included, but again there was no hard sell at all.

Overall, it was a genuinely pleasant shopping experience from start to finish. Friendly staff, relaxed atmosphere, clear explanations, and zero pressure. We ended up purchasing two recliner sofas and now the countdown to delivery begins like two kids waiting for Christmas morning!

Shannon was really helpful and talked us through the process making sure there were no hidden surprises. The drinks were appreciated too with the weather!

Helpful and patient salesman. Made our experience so much easier

Our sales lady was really helpful. We ere left to have a browse and then someone came over. Spooks to us about what we’d seen and went through the different options.
As young people we find most places aren’t as accommodating but I can say we felt very comfortable and staff were lovely!

Great experience from Lauren at Carcroft DFS. She went through everything with us to make sure we were happy, very professional & friendly.

Joe from the Doncaster branch was more than helpful. Very patient, informative and professional. A very pleasant and easy purchase. Thank you Joe.

No pushy salesperson, great polite service, all information given, everything explained in full

Excellent customer service

I called in the store on 20 May, spoke to sales person Joe who was very helpful, obtaining costs and sizes.
Returned on 21 May with my husband to look at the sofa.
Joe was not available, and I had asked him not to send email link to order so another assistant placed the order for us. She was very efficient and helpful, although I’d like it acknowledged that it was Joe who sold the sofa to me.

The lady who helped us was very professional and courteous, gave us space when we needed and was there when we were ready to buy. No pressure, just very helpful.

Very helpfull , great customer service

Well laid out showroom, acknowledged by staff when we arrived, but left to browse. No pushy sales staff. But helpful and pleasant when spoke to them.