Possibly one of the nicest retail experiences I’ve had. From the moment we walked in the door, it was nice to not be pestered by a sales person - we found a member of staff once we’d had a wand... See more
Company replied
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Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... See more
Company replied
The women that had just started in Doncaster Carcroft (can’t remember her name sorry ) was very helpful and very knowledgeable. Helped us decide colours and explained everything really well to us. Lau... See more
Company replied
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience
Great experience. Didn’t feel harassed by staff. All very helpful and informative
5 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The lady who approached us was an excellent sales lady
The lady who approached us was absolutely lovely she explained everything we needed to know about the furniture we chose she was very knowledgable a nd pushy she is realy lovely sales girl i think her name was Lauren pardon me if im mistaken she was very afficiant very pleasant and was lovely being attended to by her I’m looking forward to my furniture being delivered
4 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Come communication explained everything very well and Shannon was very polite
The customer service me and my wife and mother in law received from your Doncaster branch from Shannon was absolutely fantastic and couldn’t of asked for anybody better and helped once again couple hours later on the phone while re sorting out the size
4 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
I new exactly what I wanted when I went…
I new exactly what I wanted when I went into the store. The assistant was very professional and helpful.
2 July 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
buying new sofas
came in this morning greeted by a nice polite young man JOSEPH, offered coffee said if want anything give me a call, then did what a good salesman should and left us to choose what we wanted then came over and helped with all the paper work and made the sale
1 July 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service from Lauren, there was no pushing for sales and happy to let you decide what’s right for you and explained every clearly
27 June 2026
Reply from DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good service from Lauren
Lauren was knowledgeable, professional and efficient .
Good service
30 June 2026
Reply from DFS Furniture - Carcroft
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Greeted by a very friendly young man who was a massive help in me purchasing my sofa.
Great knowledge of what brand I was looking for, size, colour etc.
Spent a decent amount of time with me and didn't rush to push the sale through.
Very pleasant experience from entering the store to leaving
29 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience at DFS
Great experience at DFS! We bought a sofa and dining table, and Lauren was very helpful, friendly, and knowledgeable. Excellent customer service thank you, Lauren! Highly recommend
22 June 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Really great customer experience
Really great customer experience. Nothing too much trouble. Everything was dealt with in a professional and friendly manner.
28 June 2026
Reply from DFS Furniture - Carcroft
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very courteous and polite
Lousie was very courteous and polite. I was left to browse at my own leisure before being approached and asked if their was anything she could help with. Thank you Lousie
28 June 2026
Reply from DFS Furniture - Carcroft
Good Morning,
We are really happy that Louise met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service. Thoroughly explained the whole process on delivery and how to keep the sofa clean.
25 June 2026
Reply from DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sales staff at Carcroft were great and…
Sales staff at Carcroft were great and very helpful, but had problems with e-sign documents, it wouldn’t load.
17 June 2026
Reply from DFS Furniture - Carcroft
Hello Phil,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hello Ashleigh,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great service all round
Great service all round. Lauren was great. Not too pushy. Very informative and explained everything. Offered different options but again not too pushy. We were really happy with the service.
22 June 2026
Reply from DFS Furniture - Carcroft
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Carcroft
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Good choice of suites
Good choice of suites. Staff were helpful but not pushy and gave us a link to what we liked to look at it at home (measuring etc).
14 June 2026
Reply from DFS Furniture - Carcroft
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
I was made very welcome she made…
I was made very welcome she made everything easy to buy no stress made me and my wife a drink it was so straightforward
13 June 2026
Reply from DFS Furniture - Carcroft
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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