We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... See more
Company replied
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Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortuna... See more
Company replied
First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more
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I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
Asks customers to review
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The lady was helpfully explained…
The lady was helpfully explained everything very well, it was a good experience, and the chouce of furniture is great,I got what I wanted so I am very pleased.
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
George has provided excellent customer service by answering our questions patiently and explaining our order in detail. We also appreciate his thoughtfulness and friendliness.
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Easy and friendly
We found the ideal sofas very quickly in the showroom, and we were helped by Linda, who was very knowledgeable and friendly. Ordering was easy and we're looking forward to our new furniture.
12 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sofa sale
No pressure sale and so easy to order in store ... better than online and you can see it and try it ... Neil was fantastic ...
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, polite and was there to answer any questions. Quick and easy very pleased
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Relaxed shopping experience
Spacious, airy store with huge selection of sofas available to view. Relaxed viewing experience with no pressure to purchase from staff. Staff very polite and helpful.
11 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The lady that looked after us was very…
The lady that looked after us was very friendly and knowledgeable
12 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Neil was absolutely fantastic
Neil was absolutely fantastic! He is such a genuine nice man who wanted to help every step of the way, without being pushy with sales.
He made our experience what it was and we would go back again just to see him!
12 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Mike was very helpful and patiant while…
Mike was very helpful and patiant while we made our choice.
11 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff were polite
Staff were polite, engaging & upfront with all costs. Knowledgeable about product too.
11 June 2026
Reply from DFS Furniture - Bristol
Hello Stewart,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Everything went exceptionally well.
8 February 2026
Reply from DFS Furniture - Bristol
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service. Neil was extremely helpful. Guided us through the buying process, explaining everything to us. Order was thoroughly checked by another member of staff before it was finally placed. Really pleased with our visit to DFS.
10 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales lady was so welcoming and…
The sales lady was so welcoming and left us to look at choices of sofas. When we found one she was very helpful going through colours, protection etc. This is our second sofa purchase and each time we haven't felt pressured. The sale was an easy a pleasant experience
8 June 2026
Reply from DFS Furniture - Bristol
Hello Lorraine,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
John was exceptionall
8 June 2026
Reply from DFS Furniture - Bristol
Hello Carol,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Really friendly staff
Really friendly staff, with great knowledge of the large selection of furniture available.
7 June 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service !
I popped in to try out a couple of sofas we had had seen online , the salesman was really helpful and took a picture of me on them so I could show my partner aha
Ended up buying a showroom sofa at a great price, he ran through everything really throughly for me and spoke to my partner on speakerphone to make sure we were both happy.
He was very knowledgeable and managed to get us a good deal on sofa care, a lovely guy we will definitely be asking for him again when we want to buy our second sofa!
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
We hate it when you walk in a showroom…
We hate it when you walk in a showroom and someone pounces-immediately. George told us he was nearby if we needed any help then when we were ready he provided all the answers to our questions
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Tom went above and beyond to make sure…
Tom went above and beyond to make sure we could order our perfect sofas
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great
Anna veryhelpfull great attention to detail about the sofa we bough went to every detail nothing was missed thankyou ,shortish hair hannah or anna
7 June 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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