We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... See more
Company replied
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Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortuna... See more
Company replied
First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more
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I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
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Great customer service from David
David looked after us and provided excellent customer service. He was friendly, personable and very easy to talk to, making the whole process straightforward and enjoyable. As someone who works in retail myself, I really appreciate good customer service, and David was a great example of it. Thank you for such a positive experience.
21 June 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very smooth purchase salesperson very…
Very smooth purchase salesperson very knowledgeable
21 June 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
20 June 2026
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Our experience today was with salesman…
Our experience today was with salesman Neil his knowledge and understanding to our requirements was excellent. We found what we needed and placed an order.
Looking forward to receiving our purchase when delivery has been confirmed.
20 June 2026
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Really personal service and found us…
Really personal service and found us just what we needed
17 June 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
My experience with DFS was easy from…
My experience with DFS was easy from start to finish. I love all there sofas I wish I had a bigger house I’d have them all ❤️
19 June 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very happy with our visit to your store
Very happy with our visit to your store
at Cribbs Causeway. Salesman was professional and patient. I could not make my mind up which material to choose from such a wide chose. He was knowledgeable about the product and answered questions
18 June 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Cribbs causeway DFS
David helped us from the moment we stepped in to the cribbs causeway store, he was extremely helpful providing us with advice about the sofa we liked! He was extremely polite and was brilliant throughout the whole process of buying my first sofa! Will definitely be back for future sofas
16 June 2026
Reply from DFS Furniture - Bristol
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
The gentleman who sold me my furniture…
The gentleman who sold me my furniture was friendly and approachable. He was very knowledgeable regarding dfs products. Smiled all the time he was dealing with me and I literally interrogated him on the sofas I bought. He made me feel as no question was was a silly question.
14 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great experience found what we were…
Great experience found what we were looking for, staff was very helpful, explained all and about sofa care also. Thanks
14 June 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Tom was an absolute delight!
Tom was an absolute delight!
This was our 2nd visit to DFS, after visiting other showrooms and trawling the internet trying to find what we wanted.
Tom set us at ease straight away, giving us information and space when we needed it, and being attentive when we were ready. He made the experience simple, warm and straightforward. Highly recommend
14 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
John was really helpful and explained…
John was really helpful and explained details about the furniture
5 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Really helpful staff
Really helpful staff, they accommodated my toddlers well and remembered us from a previous visit.
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The lady was helpfully explained…
The lady was helpfully explained everything very well, it was a good experience, and the chouce of furniture is great,I got what I wanted so I am very pleased.
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
George has provided excellent customer service by answering our questions patiently and explaining our order in detail. We also appreciate his thoughtfulness and friendliness.
13 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Easy and friendly
We found the ideal sofas very quickly in the showroom, and we were helped by Linda, who was very knowledgeable and friendly. Ordering was easy and we're looking forward to our new furniture.
12 June 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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