DFS Furniture - Bristol Reviews 

Mike was extremely knowledgeable and most helpful with our enquiry regarding the purchase of a sofa-bed. He took time to demonstrate how it operated and explain every aspect which enabled us to decide to purchase with complete confidence. Thanks Mike.

Quick painless experience in purchasing my sofa, the sells Lady was very helpful

Great experience at DFS. We went in several times to decide on what sofa we wanted. Every member of staff were very helpful, answers questions and also gave us space to look. David helped us through the process of buying our sofa and he was very helpful, pleasant and informative. Great service

The experience was really good and the customer assistance which is name is Tom was very helpful

Smooth transaction. Highly recommended.

The lady that showed me around was really knowledgeable, my order N⁰ is TAZGBZ735
She (I didn't get her name)set up a basket for me to order when I got home .... She set up the basket for me around 2pm in the Cribbs Causeway branch ... Please make sure she gets the commission for my purchase.

Thank you
Paul Keohane

The assistant was very helpful explain things not rushed excellant employee

Very accommodating as I was there with two young children. Triple checked my order for me and was very personable.

Good customer service

Very friendly and helpful lady who made my shopping experience easy!!

Really helpful staff, made it very easy for us to order what we needed

Very helpful in store colleagues. Always worth going in to try the sofas to check comfort

Found our dream sofa after trying out so many. Ordering was simple and Daniel was very knowledgeable and made the whole experience easy from start to finish

The scottish lady we spoke to at the Cribbs Causeway store was very friendly and helpful and made the experience enjoyable

We purchased a Livie corner sofa from the DFS Bristol store. When we purchased it, we were not shown the full range of colours available. It was only afterwards, when looking online, that we realised there were many more options and that we would have chosen a different colour had we known. By that stage, it was too late to amend the order.
When we tried to contact DFS for help, we were told that the store could not be contacted directly by phone and that we needed to speak to the store about amending the order. We were then told our details had been passed to the store and that someone would contact us to discuss the options. Needless to say, nobody did, and we ultimately had to accept delivery of the sofa in the original colour.
Our biggest concern, however, is the pricing. When purchasing, we were told that the sofa was on sale and, importantly, that if the price reduced before delivery, we would be refunded the difference. The sofa subsequently reduced by £100.
Again, we were told we needed to speak to the store. As there was no phone number, my husband made a 30-minute journey to the store specifically to resolve this. He was told in person that we would receive the £100 price difference back. That was two weeks ago and we have still received no refund.
The whole experience has left us feeling that the pricing and sales process was not particularly transparent, and the customer service when we have tried to resolve issues has been extremely frustrating. We were given assurances on more than one occasion, but have then been left to chase things ourselves.
We are now simply waiting for DFS to honour the £100 refund we were promised. Based on our experience, I would strongly recommend making sure you are completely clear about all available options and the actual pricing before placing an order.

Friendly staff; clear and well-informed explanation of costs, timescales, material care, etc; overall very good experience!