All round great experience ie Staff asking if we needed help as soon as we entered shop, offering tea coffee and not uncomfortably pushing sales. Also being available when we needed assistance when ma... See more
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Sales person was immense, greeted us but didn't drive us mad. Explained the sizing and left us alone to talk and ponder the choices. Once decide it was for us , made the order mad extras easy to follo... See more
Company replied
Greeted warmly at door by RIDDY (?) apologies if not spelt correctly. She was helpful and talked us through the whole process of buying something. Manager (?) Darren closed the deal. Nice shop, exce... See more
Company replied
We were approached by a very friendly helpfull young lady named Riddhi When we entered the store she ask if we needed help with any thing to let her know didnt hassle us at all just what I like wh... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8K reviews
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Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Great store to visit in Basildon
Great store to visit in Basildon, Abs especially was great. Warm and welcoming and very helpful , would highly recommend coming to the store and asking for him as he will make the experience enjoyable
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Nice lady very helpful .
21 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The staff were very welcoming and…
The staff were very welcoming and friendly. The service was very good They were extremely efficient and helpful.
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
We were welcomed by Asha who was very…
We were welcomed by Asha who was very friendly and asked if we needed some time to look around. When we were ready Asha took the time to make sure we were purchasing what we needed and gave us lots of options regarding colour options and weather we wanted leather or material. Asha talked us through finance and what was involved and weather we wanted leather care and a care package which we took.
We would like to thank Asha for being polite and not rushing us on our decision to purchase our new furniture.
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Found a sofa that worked for a tight…
Found a sofa that worked for a tight space, customer service (Joe in store) was exceptional, very patient and explained everything perfectly, could not fault the service
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Was welcomed by Darren in the shop,(…
Was welcomed by Darren in the shop,( Basildon, dfs)was very helpful, and explained everything we needed to know, didnt feel rushed, everything went with a flow, if needed another sofa, would definatley go back there.😊
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Dawn was excellent
Have just purchased two sofas from the Basildon store the staff were brilliant especially Dawn her knowledge and friendly nature made the whole experience a pleasure.
Ask for her as you won't go wrong.
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Dawn was very helpful and…
Dawn was very helpful and accommodating. Thankyou for all of your help
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
The service was quick and easy,and…
The service was quick and easy,and everything was explained with ease
28 August 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
DFS pips hill Basildon is a fabulous…
DFS pips hill Basildon is a fabulous store has everything , The young lady Kelly who served my son and I today made us feel so totally at ease not rushed at all . Just said go explore try all the items you’re interested in .
I found the perfect sofa bed and armchair so comfortable exactly what I was looking for . Kelly talked us through everything so easily, no pressure , such a nice person . She was a big help. So thank you Kelly x
26 August 2026
Reply from DFS Furniture - Basildon
Hello Brenda,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Sales person Kelly was very welcoming…
Sales person Kelly was very welcoming and warm. She was very helpful and was able to answer all the questions. She gave us all the options and helped us to decide on the purchase. Great customer service and staff.
26 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Dawn
Dawn, our sales assistant, was fantastic. She was friendly, helpful and patient, and really took the time to help us find exactly what we were looking for. We purchased a sofa, dining table and chairs, and the whole experience was easy and enjoyable. Excellent customer service from start to finish. Thank you, Dawn!
25 August 2026
Reply from DFS Furniture - Basildon
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Dawn helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great service
Great service from the moment you enter the door, from friendly and knowledgeable staff.
25 August 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The lady who helped me was really…
The lady who helped me was really helpful and very polite .
The lady told me all about the sofa, I was going to buy and told me how look after my sofa, as I had gone fir a leather sofa.
Her name is Ashia, I hope I got the spelling correct.
24 August 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Ashia met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Danielle listened and understood our…
Danielle listened and understood our requirements.
24 August 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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