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Dewaldens Garden Centre & Coffee Shop - Ayrshire Reviews 1,733

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and warm welcome, often noting their polite and efficient service. The service provided is frequently described as excellent, with many appreciating the personal touch and quick resolution of any issues. Reviewers are particularly impressed with the quality of products, including cafe food, baked goods, garden equipment, and plants, all offered at great prices. The delivery service is consistently highlighted for its speed, with items arriving quickly and securely packaged, often exceeding expectations even during busy periods. However, some people mentioned isolated instances where a staff member's manner was off-putting or perceived as not being a 'people person'.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as courteous, friendly, and... See more

Product

People report positive experiences with product, often highlighting the excellent quality and variety of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and our friends love going to your cafe for your baking, scones, hot food plus teas and coffee. Your entire staff are so friendly and helpful always with a smile,as are the reception front... See more

Rated 5 out of 5 stars

The quality of their cafe food and drinks across the entire menu is unquestionably 5 star especially their bakery products. The staff are exceptionally friendly and always give you a warm welcome... See more

Rated 5 out of 5 stars

A first class service all round from the time of ordering up to receipt of our goods. We were kept informed at every step of the way. Items were beautifully packaged and received amazingly quickly, co... See more

Rated 5 out of 5 stars

Great service , got a delivery of 16 bags compost , had issue on line with the free delivery so I phoned up , the gentleman on the phone had it delivered to me within a couple of hours ,they asked wh... See more

Company details

Written by the company

Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 4 out of 5 stars

Dewaldens ( Ross) were extremely…

Dewaldens ( Ross) were extremely helpful and effecient when
I ordered an Alexander Rose bench that came without the fixings which was disappointing but Dewaldens ( Ross) requested Alexander Rose to quickly send the fixings .

26 May 2026
Rated 4 out of 5 stars

Sunny days

Enjoyed the seating you now have outside
What I wanted wasn't available but enjoyed what I had
Great selection of plants

24 May 2026

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