Dewaldens Garden Centre & Coffee Shop - Ayrshire Reviews 

1,761
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, helpful, and welcoming, often going out of their way to assist. The products, including garden equipment, plants, household items, and especially the cafe's food and bakery selections, are frequently described as excellent and of the highest quality. Reviewers also highlight the efficient and fast delivery service, with items arriving quickly and securely packaged, even during busy periods. Conversely, a small portion of people felt that the manner of one particular staff member was off-putting, noting a lack of warmth and politeness. Some also mentioned observing a manager who seemed poorly dressed and was not pleasant to their staff.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and efficient.... See more

Product

People report positive experiences with product, consistently praising the excellent quality and variety of... See more

Service

Customers had positive experiences with service, consistently praising the staff for being pleasant,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting incredibly fast and prompt... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and our friends love going to your cafe for your baking, scones, hot food plus teas and coffee. Your entire staff are so friendly and helpful always with a smile,as are the reception front... See more

Rated 5 out of 5 stars

The quality of their cafe food and drinks across the entire menu is unquestionably 5 star especially their bakery products. The staff are exceptionally friendly and always give you a warm welcome... See more

Rated 5 out of 5 stars

A first class service all round from the time of ordering up to receipt of our goods. We were kept informed at every step of the way. Items were beautifully packaged and received amazingly quickly, co... See more

Rated 5 out of 5 stars

Staff were very friendly and helpful. The products on offer were excellent. I purchased a beautiful lamp and a lovely fragranced candle. I was given excellent customer service.



Company details

Written by the company

Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,761)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer experIence

First time I used the on line purchase and collection facility. Very simple process . When we went to pick up the item we stopped off at the coffee shop for coffee and cake . The staff are friendly, welcoming and efficient . A good experience all round .

14 May 2026
Rated 5 out of 5 stars

Great Customer Services

A problem with one of the garden benches was identified and it was replaced without any quibble by De Waldens.
Great customer services and efficient delivery of the heavy items.

30 April 2026
Rated 5 out of 5 stars

Quick response to order

Quick response to order . . I was 5 minutes away from DeWaldens when I received an email to say my order was ready . I went in straight away and it was already in a trolley for me . Staff were very friendly and polite . Excellent service from ordering to collection

23 April 2026
Rated 5 out of 5 stars

Absolutely fabulous!

Absolutely fabulous!
Bought a garden bench online for my mum. The service was so good, I ordered one for me, too. Easy to order. Great price. Saved over £100 on each bench. Delivered two days later.
Would highly recommend.

16 April 2026
Unprompted review

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