Easy to select, great promotions for Fiber, quick communications from the company, and easy to access. All around better than Telekom, which I had for two years prior.
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See what reviewers are saying
My apologies for my last review of 2 stars. I had my wifi limited by wifi power saving mode which is why I had low speeds which makes it entirely my fault so I will have to update my review. While t... See more
Company replied
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
They keep relentlessly sending advertising letters to my address. They just put that it is for our building, I have a sign saying I don't want any advertising but since it is a letter and not a pamp... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.7
Average
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The procedure to make a conToo complicated procedure but great teamtract is a…
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer number without ever having given me my customer number, I had to call support).
However, I must say that the three people I contacted by phone were all kind, professional and spoke a good level of English.
As a conclusion, I am very satisfied so far.
13 May 2025
Reply from Deutsche Glasfaser
Hello Alemanno, thank you very much for your detailed feedback. I'm sorry to hear that the contract process felt a bit complicated and that you had trouble receiving your customer number. We take this kind of input seriously and are constantly working to simplify and improve our procedures. That said, it's great to hear you had a positive experience with our support team. We truly appreciate your kind words and will gladly pass them on. If you have any further questions or need help in the future, feel free to reach out at any time. Best regards, Verena
the process is smooth
It was a good experience to order glasfaser. the process is smooth
24 April 2025
Reply from Deutsche Glasfaser
Hello Gunisetty, I'm glad you're satisfied. That makes me happy. Thank you very much for your review. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Dominik, glad we could offer you good advice. Thank you very much for your review. Best regards, Marie
Reply from Deutsche Glasfaser
I am sorry that there were communication differences when you contacted us. We are also happy to help you via the customer portal or WhatsApp, for example. We are happy to offer you help in English there.
I am grateful that Google translates…
I am grateful that Google translates from German to English. It would be great if you have an option to change the language to English. Thank you.
9 April 2025
Reply from Deutsche Glasfaser
Hello Jay, I am delighted that you have left us a good review. Thank you very much for that. If you have any questions, please contact us at any time via the messenger in the customer portal, our social media channels or the customer hotline. We will be happy to help you there. Best regards, Marie
Its pretty average
2 April 2025
Reply from Deutsche Glasfaser
Hey Kristoffer, we appreciate your feedback regarding your experiences with our company. If you have any other concerns please get back to us. Kind regards, Nami
Great service!
Set up was great with no issues at all. Worked with a kind gentleman named Arno who made it so easy to set up
22 March 2025
Reply from Deutsche Glasfaser
Hi John, thank you for your positive review. We are excited to hear that you are pleased with our customer service. Kind regards, Nami
Shame on you!
Anfang Januar haben wir bei Deutsche Glasfaser einen Antrag für einen Internetanschluss gestellt.
Am 28. Februar hatten wir immer noch keinerlei Rückmeldung erhalten und haben deshalb telefonisch Kontakt aufgenommen. Der Mitarbeiter bestätigte, dass eine Stornierung möglich sei, da keinerlei Leistung erbracht wurde, und bat uns, dies schriftlich per Kontaktformular zu bestätigen. Das haben wir getan.
Zu unserer Verwunderung erhielten wir am 10. und 17. März Nachrichten von Deutsche Glasfaser, in denen stand, dass eine Stornierung nicht möglich sei, da wir bereits Kunde wären.
Mittlerweile sind fast drei Monate vergangen, wir haben immer noch kein Internet, und es liegt eindeutig ein Vertragsbruch sowie äußerst kundenunfreundliche Kommunikation seitens Deutsche Glasfaser vor.
In early January, we applied for an internet connection with Deutsche Glasfaser.
On February 28, having still received no response, we contacted them by phone. Their representative confirmed that cancellation was possible due to non-delivery of services and asked us to confirm this in writing through their contact form, which we did.
To our surprise, we received messages from Deutsche Glasfaser on March 10 and March 17, stating cancellation was not possible because we were already customers.
Now, almost three months later, we still have no internet connection. This constitutes a breach of contract and extremely customer-unfriendly communication by Deutsche Glasfaser.
@Verena and Glasfaser: so a couple weeks passed by. Of course we contacted glasfaser again and asked to forward our message to you Verena.The so-called solution has not been achieved. Verena, if you genuinely want to help resolve this situation, it might be a good idea to contact us directly. Obviously, there seems to be no way to reach you, and your message appears to be decorative.
18 March 2025
Unprompted review
Reply from Deutsche Glasfaser
Hallo, es tut mir leid, dass Du bisher solche Schwierigkeiten bei der Umsetzung Deines Anschlusses hattest und dass Du mit widersprüchlichen Informationen konfrontiert wurdest. Das ist definitiv nicht der Standard, den wir anstreben, und ich kann Deinen Frust verstehen. Um das Ganze schnellstmöglich zu klären, würde ich Dich bitten, Dich direkt bei mir über eine Privatnachricht oder das Kundenportal zu melden. Ich werde Dein Anliegen umgehend weiterleiten und sicherstellen, dass wir eine Lösung finden. Liebe Grüße, Verena
Good Service
18 March 2025
Reply from Deutsche Glasfaser
Hello Eric, thank you for your great review. I am happy, that you like our Service so much. Best regards, Ronja
No English UI on app or website
No English UI on app or website. For some reason it takes at least a week to activate service in a house that already had a connection.
13 March 2025
Reply from Deutsche Glasfaser
Hi Thomas, you can change your language setting in the customer portal. You click on the gearwheel icon on the top right of the website and change it to your preferred language. Kind regards, Nami
The emails were really delayed
25 February 2025
Reply from Deutsche Glasfaser
Our email inbox was deactivated at the beginning of the year, which may have caused delays in responses. If you need assistance, you can always reach us through the customer portal, by phone, or via chat. We’re happy to help. 😊 Best regards, Soe
Reply from Deutsche Glasfaser
Hello, thank you for your positive review. I'm glad you received good advice. Best regards, Marie
Nobody will answer you
Beware, support does not exist. Nobody is on Whatsapp channel besides AI.
Also as many people mentioned, YOUR CONTRACT STARTS SAME day you make an order, even if there is no connection ready. Your line may still be in 'digging' phase, still bound to your Vormiter, who flew away. You will learn about it later, usually in 1-2 months.
This may only work if you have your own house, and have plenty of waiting time ahead. If you need internet right now for work, DG is a big joke.
UPDATE: contract starts not same day you make order, but in 2 days after they send you back papers - what a great relief for us, customers :)
10 February 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Robert, thank you for sharing your experience here. I assure you, we offer real support with real employees via WhatsApp. Only the first queries are taken over by our AI Ida in order to correctly classify your request. Of course, you can also reach us directly via the customer portal, via our social media channels, via the contact form or via our hotline. Your contract does not start immediately when you place your order. First, your order receipt will be checked and you will then receive an order confirmation. I read from your review that in your case it is a follow-up takeover. We can only activate your contract once the connection is no longer blocked by another contract. I just sent you an email via Trustpilot. Please leave your details there so that we can contact you and the situation can be clarified. Kind regards, Elena
Good experience
7 February 2025
Reply from Deutsche Glasfaser
Hello Sreepada, you get a good experience and we get a good review. Thank you for that. ☺️ Best regards, Jan
Super!!!!!
3 February 2025
Reply from Deutsche Glasfaser
Hallo, vielen Dank für die positive Bewertung. Wir freuen uns sehr darüber. Liebe Grüße, Marie
Easy application process and great offer
24 January 2025
Reply from Deutsche Glasfaser
Hello Okke, I'm glad you're satisfied. That makes me happy. Thank you very much for your review. Best regards, Marie
I returned a call from Deutsche Glasfaser
I returned a call from Deutsche Glasfaser to ensure I knew what was needed. The customer service representative was extremely helpful and walked me through the process.
23 January 2025
Reply from Deutsche Glasfaser
Hello, thank you very much for your detailed feedback. I am delighted that you praised our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
Reply from Deutsche Glasfaser
Thanks for the great review, Aleksander.
Reply from Deutsche Glasfaser
Das freut uns zu hören, Matthew. Danke für Deine positive Bewertung.
Reply from Deutsche Glasfaser
Hello Jason, thank you very much for the positive review. We are very happy about it. Best regards, Marie
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